Series Posts: Beyond

6 Email Trends In 2019 No One Is Talking About

6 Email Trends In 2019 No One Is Talking About

Beyond • January 4, 2019

We’ve already come a long way since the beginning days of emails. Customers are starting to perceive branded emails as not so much a nuisance, but a chance to learn more about their favorite companies and the industry overall, as well as an opportunity to read content that actually interests them. As we head into 2019, brands will be working towards improving their emails in all sorts of ways, such as using Gifs and the continuation of eye-grabbing subject lines. While these are a couple of the more common themes we’ll see in the upcoming year, here are 7 email trends to look for in 2019 that not as many people are talking about. Implementing Artificial Intelligence Artificial Intelligence is taking over. Don’t worry, not in a catastrophic I, Robot kind of way, but certainly within our digital marketing efforts. Email is certainly one avenue that will be seeing some new, revolutionary artificial intelligence measures being put forward. While the main reason for some businesses, particularly smaller ones, not having put AI into their emails is due to the cost, many companies are starting to invest in artificial intelligence for their marketing. Here are the ways in which AI will be involved with email in 2019 Coming up with subject lines and images Customize content for an individual user by looking at past interactions with other emails Estimating when users may unsubscribe to emails Provide additional insights on engagement and look for potential solutions to issues Automation: Increasing Segmentation It is not a secret that highly personalized and segmented emails do better than those that are not. According to HubSpot, adding personalization elements to your subject lines (such as city and name) will increase the open rate by 20%. Going further, that same HubSpot article cited that emails that are segmented and targeted account for roughly 58 percent of all earnings. The fact of the matter is that email marketing is becoming more intricate, and in 2019, you can anticipate more and more companies working towards automating the segmentation Here are the ways in which Automation will be used in email for 2019 Keeping track of open rates for specific customers and optimize by cutting out those who do not engage in with emails Looking at which content leads to website traffic from emails Curate nurture emails that to push customers towards engagement Less Hard Selling We are shifting further and further away from the ‘hard sell’ in emails, and in 2019 we will continue to see businesses move away from this approach. And it couldn’t have come sooner enough. Hard sell emails are rarely successful, and if you can provide Here are the ways in which less hard selling content will help with emails in 2019: Less unsubscribes from your customers Reduce the feeling of spammy emails JetBlue spiced up their email marketing by avoiding hard sells and instead incorporating an ‘anniversary email’ that highlights the positives of the relationship between JetBlue and their consumers. More Storytelling in Content So, if there is going to be less hard sell content on emails, what will be seeing more of exactly? That’s where storytelling takes over. Storytelling content is an effective means of grabbing your customer’s attention by engaging them – we build storytelling into every project as we do Medical SEO, and no matter what kind of marketer you are, it’s crucial to connecting emotionally to ideal clients. Your goal should be to get every one of your email subscribers to open up every single one of the emails you send them. Seems a bit ambitious right? Good. Storytelling content will improve emails by: Offering meaningful and powerful stories that are focused on your customer’s pain points Further the connection between consumer and brand Provide value for the reader Reduce the ‘spam’ connotations with brand emails Patagonia consistently talks about how they’re company works towards environmental sustainability throughout their marketing efforts, including their emails. Additional Personalization Branching off of the segmentation point, emails in 2019 will further the trend of personalized emails. Imagine you’re an outdoor apparel company. Through your email database and information, you can pick out everyone in your subscriber list who bought a ski suit. Then, you can tailor the content they receive to be associated with skiing. Your subscribers would certainly appreciate opening up emails and reading content that is highly personalized to their interests. Additional personalization in emails will help in 2019 by: -Helping curate content that your customers actually want to receive -Increase open rates of emails -Help establish your brand as one that listens to the needs of their consumers Spotify is the king of personalization, which includes their emails. Writing in Conversational Tones People like to engage with other people, not some run-of-the-mill corporate sounding email blurbs. Your emails need to be distinctive and creative so that they resonate with subscribers. In 2019, we’ll see more brand working towards throwing in personality and humor into their email copy to help create that connection with their audience, as well as to get them to read the entire copy rather than bouncing right after they open it. Obviously, tailor the tonality of your copy to your target market. For example, if you’re a company in the financial sector, you can still have fun with the content, but make sure you’re still serious about serious topics. Conversational tones will improve email in 2019 by: Connecting with the audience Increasing email engagement Help push your brands as one that is personable Chubbies has positioned themselves as a brand for the care-free and those who like to kick back and have a beer or two. And their chill, conversational emails help further convey this feeling. I for one am personally very excited to see where the future of email marketing is heading. If you’re looking to increase open rates, conversions, and the overall satisfaction of your customers, then make sure that you try and implement these email marketing strategies!


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Top Effective Email Marketing Strategies That Will Boost Your Sales in 2019

Top Effective Email Marketing Strategies That Will Boost Your Sales in 2019

Beyond • November 19, 2018

Boosting sales is a key to success, and effective marketing strategies are a key to boosting sales. Learn about the most potentially effective innovative email marketing strategies recommended as core shots for the upcoming 2019. This article aims to identify the most perspective email marketing strategies to be employed for boosting the revenue of a company in the next business year via highlights of triggers of their potential. The strategies will be discussed in terms of the main trends and priorities of the modern world of digital marketing. Triggering Headlines to Be Honored and Employed Are you still in a doubt whether headlines can trigger your sales? The Return On Investment (ROI) on email marketing is, on average, 38:1. That means you can earn $38 for every $1.00 spent. No more doubts now, right? Awesome, cause we have a list of working tips for you to add this tool to effective daily use. Every perspective of response starts with the first words a receiver sees. As a rule, it is a headline in the context of email marketing. Having trouble with a headline is not a failure, but a high time to learn the strategy: be concise, be flamboyant, mean it. Do not overwhelm a reader with information – headlines are to attract attention, not to give every single detail. Triggering headline leads to reading further, which means that it should refer to the reader’s needs, values, or current emotions. Actually, it is emotions that are responsible primarily for the interaction with the target audience. Once a constructive reference to emotions is implemented in a message of the headline, it is easier to engage the target audience. The potential use of the following email is another substantial power that should be incorporated in the headline if there is a real benefit in the message, in particular, and the offer, in general: It is also crucial to literally imply what a headline says: there will be no efficiency if headlines have no actions or quality behind them. One more important aspect of a functional headline is that it should not be excessively long. There is no need to build a complete sentence, but a phrase should evoke emotions and create a particular impression, scene, or atmosphere. As a rule, creating an atmosphere implies invitation for a person in a world that atmosphere embodies, and people love being invited to a different reality or being offered an alternative to something they already have or have already experienced. Emotions mean new experiences and opportunities in the given context, whereas basically every offer is a promise. Make this promise concise and tempting by answering the following question: would this headline trigger my own interest? Several examples of working headlines are here for you: Stating the Obvious: Constructive Analysis vs Personal Opinion in the Ar No Sales – Justified, yet Affordable Prices only The Art of Being Persuasive and Efficient Religious Matters: Believing in or Following the Schedule. Welcome Interactive Emails to Regular Use Interactivity in terms of email sent with a business-oriented purpose implies engagement, participation, different kinds of activity from a receiver. Interactive triggers that can be employed in such emails involve swiping, tapping, or responding to the content provided. These activities vary from clicking a button to actual instant purchase or subscription. Some businesses prefer only informing their customers via emails, whereas others make a real profit due to the given marketing tool. Apparently, the latter case is an example of big corporations with a well-known name and crystal clean reputation when it comes to quality and integrity issues. If a company is newly born or is not recognized widely, it is recommended to employ informative and entertaining e-mails so as to avoid pressuring the target audience with constant claims to buy or visit since such patterns can result in unsubscribing or even blocking the sender. It is crucial to choose the type of interaction that will be perceived as a comfortable and suitable one for the target audience, not a burdening or annoying kind of interaction. Interaction should be presented in the light form: not an obligation, but an entertainment since customers strive to have fun above all the rest. Entertainment comes first, and only then being informed and curiosity appear on the radar. Take a look: “91% of B2B buyers prefer to consume interactive and visual content.” Once this is established, let us underline some crucial aspects: Build your brand on inspiration and vividness, and make sure emails are no different: We strongly recommend using innovative techniques such as digital scratch cards or offering a fun deal (nothing complicated or creepy, just a game): Personalizing every message will get you profits, loyal customers, and reputation. The examples of such interaction in e-mails are as follows: It makes the impression that this particular email is addressed directly to me. People, tend to react better when they see their names. Video Content: How to Make a Difference Video captures attention immediately, it is known. As Biteable claims, people prefer watching videos to reading texts, especially when those are long ones. The ultimate secret of effective videos used all over the profitable companies is as follows: it is crucial to make an impactful, vivid image that triggers interests and simultaneously appeals in terms of esthetics, and link it to the video. The visual element can surprise people, make them smile or wonder, in any case, the main task here is to enter the emotional area of the target audience. Again. Experts recommend mentioning the word “video” in the subject line, keep this subject line sweet and short, and remember about viral qualities necessary for success in this domain. Apart from it, do not make mysterious assumptions or vague suggestion: the call to action should be impeccably clear. Nevertheless, sending an excellent video with an attractive visual basic element is not enough. We recommend placing this video as a central element within a bigger context. Remember: you do not want the text to be too long and your message – too redundant. Just put some highlights and outline core points of what it’s all about. Concerning the impeccably clear call to action, emails from Jobs for Editors tend to have it: No Hints to Spam: Natural and Effective Spam is the worst threat to your business in terms of digital marketing one could have ever imagined. First of all, it is necessary to avoid all the spam words that can be recognized as spam. It is strongly recommended to steer clear of conventional phrases marking it is a matter of business offer sent to numerous receivers. Spam is one thing when it is recognized by the system and quite another one when a receiver marks it as one. Therefore, do everything possible in order to gain and sustain the loyalty of the target audience. A visual aspect is also important in the given context. To be more precise, it is recommended to pick a particular color and font for your brand so as to make it recognizable and distinguish it from the pile of other emails aiming to conquer attention of the target audience: A piece of alarming statistics: an average person tends to receive approximately 88 e-mails per day. Impressive, right? Remember that branding your e-mails is like branding your products or services: it may look like a small aspect right now, but it will repay you in the long run significantly. Make sure that both chosen font and color are relevant to your mission, vision, positioning and values. It is important in the world of business to make a holistic impression. Words triggering spam status to be avoided include “buy,” “order,” “order status,” “scores,” “stakes,” “additional income,” “beneficiary,” “be your own boss,” “cash,” “work at home,” “make $ while you sleep,” “cheap,” “credit,” “insurance,” “price,” “profits,” etc Infographics as It Is in Email Marketing A call to action is your major weapon for email marketers. You may already know that. What you might not know is that a traditional point for placing your call to action, namely, the end of the letter, is often a major reason of e-mail’s failure, especially when there are two or more sections in the letter. An optimal solution for this dilemma is to have a call to action for each section. One more thing about emails with several sections: you need to mark them appropriately and vividly. It does not mean that you should use multiple colors, fonts or images – no way, that is a definite taboo. A smart way to mark different sections for reader’s convenience is to use constructive icons. Requirements to those icons: they should reflect the theme of the section, have a consistent style, and be smartly structured. Black and white colors are a classic solution provided you are in a serious business niche or do not want to mess with multicolored content. Nevertheless, classic is not always a go. Try using an unconventional layout since this will both distinguish your email from others and at the same time will increase chances to draw the attention of a receiver to the headlines of sections. In such a way, there will be more chances to interest him or her and engage. Finally, a template is a smart decision in terms of infographics. Approximately 80% of the receivers tend to only skim the letter, not read it thoroughly. Hence, an infographic can become your advantage for catching their attention at first and sustaining the interest further on. Here is an example of a smart infographic:   We wish you good luck in battles located in the area of digital marketing. Be smart, be concise, and be consistent!


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Marketers Share Why Benchmark is the One

Marketers Share Why Benchmark is the One

Beyond • October 30, 2018

We appreciate the marketers who use Benchmark Email for many reasons. Helping businesses grow is an honor we do not take lightly. That sometimes business owners and marketers take the time to sing our praises and let us know how they\'re thriving with email marketing swells our hearts with joy. We\'ve said it before and we\'ll say it a million more times: thank you for choosing Benchmark Email. Speaking of picking us... :) Here is why some of our favorite businesses in the Philippines chose Benchmark Email: Mansmith & Fielders Customer Support is Superb. Benchmark has a local team that we can depend on for any of our concerns. Though Benchmark has 24/7 chat and email support, having local representatives that we can talk to and serves as our account manager is what we love most. We are very happy that they always join our quarterly planning sessions. Who would do that extended support? Functional Features.  The first thing that you will look for any tool is its features, right? The good thing is it has useful features that you can use for your email marketing. We are very happy to see the analytics in the email reports which helps our marketing team improve our contents. Easy, and fun to use. Of course, we don\'t want to have a boring job and imagine making hundreds, or thousands of emails, we all get bored with that. With this platform making templates is easier. There comes the time that your brain can\'t function well, but don\'t worry because we got you on that. Benchmark has their ready-made templates for all occasions. You can do everything to make your email to look more interesting than before. Flexible Payment Terms. As for the pricing, for us, it’s no brainer that it\'s the least we think of because we are getting way more than what we are paying for. When it comes to email marketing, we can proudly say that Benchmark is like our soul mate, our perfect partner for our business. Benchmark indeed delivers its promise, which is to connect with our customers regularly. We could come up with a longer list on what we love about Benchmark, but we would rather encourage you to experience it yourselves. Mae Naval - Marketing Manager One of the most important tasks in a business is finding and dealing with increasing customers. This is just one task that I am talking about. There\'s a lot more so you need to plan carefully and manage your time effectively. And most marketers technique is to use email marketing software. Email marketing will be an easy task if you know the ins and outs of the tool or software that you are using and for me, that will be Benchmark. Yes, BENCHMARK. I love the mission of Benchmark which focuses on customer engagement. If you own a business, this should be your priority because, without this, your business will not have any potential to grow and move forward. Let me tell you three reasons why I like Benchmark. 1.) Easy Navigation. Benchmark provides a clear analytics interface.  Admit it! Not everyone is tech savvy and has mastered everything that goes on on the internet. You need something that you can easily understand and navigate. 2.) Well-designed templates. If you are looking to attract your prospective clients, you should be able to deliver your message in a professional way. Templates help us to make that easier and since it is well-designed, it turns out to be effective especially for sending newsletters. 3.) Support. Who doesn\'t like a knowledgeable and responsive customer service? At one point, there will still be questions that will pop out of your mind and you need somebody who can answer you. That is what you will get with Benchmark. In addition to that, having someone that recognizes and answers your reviews about their service is also a good thing about Benchmark. And the biggest advantage Benchmark has in the Philippines is that they are the only US-based email software who has a local presence. Having a local expert in email marketing is way so helpful and they even conduct a free weekly workshop. How cool is that? Another one reason why I like Benchmark is they\'re free (another free, huh!) to create your account and gather up to 2000 subscribers. Who doesn\'t love free stuff? I mentioned that I will tell you only three reasons to like Benchmark but I guess there’s so much more because their local representatives are very forthcoming in educating marketers. And very patient for beginners. They really walk you through each step of the way to becoming a pro. Cathy Sipoy - NPS Realty Most, if not all businesses, use email marketing in one form or another nowadays. It is making yourself aware that \"hey, I am here, and I am willing to do business with you\". The potential in email marketing is so huge since the email itself is already a publicity. As they say, negative publicity is still publicity. There will be some who will be encouraged to read a part or your whole email and the primary goal of email marketing is to create awareness. A lot of companies nowadays get the help of marketing firms to ensure this way of advertisement is tapped and maximized. Benchmark, an email tool can help businesses in a lot of ways from enhancing repeat sales, promotional emails, customer engagement and increasing your subscription base. Don\'t get me wrong, these features are also available with other providers, so what sets Benchmark apart? Not all businesses, especially start-ups, are willing to spend an additional amount for something that is very hard to measure until they get to test the waters. That is one risk in email marketing, the results are difficult to quantify especially for first-timers. This is where Benchmark helps your business grow. They offer a free plan for a maximum of 2,000 subscribers per month, yes, you read that right first-timer, two thousand emails without leaving a single penny on the table. Challenge with free plans though are, it is very limited, so what do you get with Benchmark’s $0.00 subscription? Not much actually. You will just get access to their email editor (insanely simple and easy to use as they say); signup forms; drip campaigns; RSS email campaigns; Email Delivery Management; Google Analytics Tracking; List Management and Segments; and, List Hygiene. I do not think you will get that elsewhere. Let me share why the features of Benchmark’s free plan is very useful from start-ups to mid-size businesses. For new businesses, hiring an expert to do email marketing and design will prove costly. Just knowing that anyone with basic computer skills can do it using Benchmark’s tools, is a sigh of relief while you’re busy making your mark in the business world. That is aside from the fact that the email templates don’t need tinkering even if it is seen thru a desktop, laptop or other mobile devices. One of the many great features is the drag and drop email designer. Who says you need expertise in coding to create an email design? With this feature you will be able to customize your email newsletter as easy as 1 2 3. On top of that, it comes with a photo editor, so you don’t have to purchase expensive software or hire a professional to do it for you. If you’re too busy to create your own email designs, you can always use Benchmark’s email templates which comes in different styles and formats to suit your business needs. If you are knowledgeable in HTML, the free plan also has a Code Editor. You can build your own email template or edit an existing one with the help of this. So much for just one system, right? You can integrate Benchmark with your CRM, CMS, Email accounts, social media and other customer-sourcing channels. Integrating Benchmark with other apps and systems will help maximize your email marketing campaign and boost audience engagement. You can create surveys and polls in the free plan. This will enable you to gather insights from your customers which will help in your product research and development. It also gives you the chance to retain customers who voiced out their frustration with your products and services. That is customer service 101! Signup forms is another feature from the free plan as it enables you to embed forms or pop-ups for customers to fill from your website to your Facebook page. You can save images and videos too! Benchmark enables you to store your files which makes it easy for you to access and use it anytime. Very convenient, right? One of the most important features you get is their built-in analytics tracking. You will be able to get the success rate of your email campaigns. Benchmark provide reports that will help you recognize which of your campaign works and which doesn’t. This also helps you identify areas and campaigns that need improvement. These are just a few of the features you get from it. There are a lot more from it that will definitely help your business thrive. Benchmark is one of the best email marketing platforms for me as it is a tailor-fit for my business needs; cost-effective; helps me make the most out of my email marketing campaign and absolutely user-friendly. Deljane Querijero - Freelance Marketer Benchmark, one of the slickest-looking email marketing platform with very user-friendly features,  is hitting all the industry benchmarks and more. Benchmark is an automation pro. It allows you to send automated emails according to “triggers” set by the user. Follow-ups are customized based on engagement so you never lose that “human touch.” Their email designer is one of the most user-friendly and intuitive email editors ever. It’s all drag and drop, coupled with some live editing. Let’s not forget that your email will always be optimized, regardless of what device the user is viewing it in. They make good on their promise to dress your emails for success! Benchmarks can be your CRM so you don’t have to purchase a separate CRM. They make growing and nurturing your audience and leads easy with their list building, custom sign-up forms and list management tool. They also add the ability to run beautifully composed polls and surveys, so you don’t have to invest in a separate survey tool. Analytics ensure that you, as a marketing professional, always makes informed decisions. It takes out the guesswork and having to rely on gut feel. Benchmark offers AB Testing, an Inbox Checker and Reporting features to track your campaign’s progress in real time. Benchmark can be integrated with more than 300 apps! Migrating can be a pain when you switch platforms but Benchmark makes it easy for you. Finally, let’s talk about pricing. First, the free plan offers 50% of what the paid plan does. 50%?! I know right! The last time I saw a free plan that offered that much features was ...never? Second, the price range for the paid plan from $14/mo to $28/mo. Those are prices that definitely play nice with freelancers, sole entrepreneurs and small business owners. Benchmark is easily one of the best email marketing platforms in the market today. It’s user-friendly, offers a host of features in its free plan and has a very nice looking interface. Email marketing, when done right, can renew your faith in modern marketing. And in case you have no idea how to do it the right way, let me give you a great tip - let Benchmark show you how. The Philippine Tour Operators Association (PHILTOA) The Philippine Tour Operators Association (PHILTOA), Inc. is a non-stock and non-profit organization of tour operators and allied members who actively involved in the advocacy of responsible tourism. PHILTOA was founded on 12 June 1986 and with almost 400 members which includes travel agencies, hotels, resorts, transportation companies, handicraft stores, and other tourism-oriented establishments and associations. PHILTOA is the largest organization accredited enterprise by the Department of Tourism (DOT) and they are the organizer of the annual Philippine Travel Mart (PTM), the biggest and longest-running travel trade exhibition in the Philippines. PTM aims to get more Filipinos to engage in local tourism by promoting ways to enjoy the beautiful, scenic, and exciting Philippines. PHILTOA also provides all their members educational workshops and events through their 4P Seminar program. PHILTOA: Partnering for Professionalism and Progress In cooperation with Benchmark Email, one of the partners of PHILTOA, the members are entitled with a series of workshops on how to effectively engage with their customers. The workshop covers the following: The Complete Guide To Email Marketing For Customer Engagement? How To Build and Grow Your Database? How To Create An Email Marketing Plan? As a prime example, PHILTOA sends a monthly newsletter campaign to their members to disseminate circulars and important announcements. PHILTOA likewise post archive newsletters sent through Benchmark in their website so that members can easily access. As delightedly shared by Mr. Ryan Meimban, the Marketing Head of PHILTOA, “using Benchmark has been beneficial for our organization as it serves as a bridge in tracking that all our members have received and read our circulars and announcements. It may sound funny but sometimes, our members claim that they did not receive anything from us but we can easily track it through the report in our Benchmark account. Most of our members take a traditional approach in reaching their customers, they just want to send their promo packages through regular email and no tracking. That’s why whenever they attend our quarterly workshops, it’s always a new learning for them.  As such, Benchmark is indeed a very important part of our organization. We are very thankful that they have an office and representatives here in the Philippines which assist not just us but also to all our members who use Benchmark.”


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We Wrote a Book! Clues for the Clueless Email Marketer

We Wrote a Book! Clues for the Clueless Email Marketer

Beyond • October 23, 2018

We spend a lot of time on the Benchmark Blog, in our emails, on chat, the phones and email helping businesses do their email marketing. You’d think we’d be pretty good about practicing what we preach, right? Well, full transparency here. When going through our new book, Clues for the Clueless Email Marketer, we had to admit that even we could be a bit clueless from time to time. It happens to the best of us. You see, we’re all clueless once in a while. After all, you have to start somewhere. We’re not born knowing everything, as much as some of us would like to think otherwise (just me?!). The book contains seven quick and easy strategies for nurturing relationships with your email list. After all, it’s your most valuable marketing asset! Here’s what you have to look forward to when you download Clues for the Clueless Email Marketer: Grow Your Email List This chapter talks about how to grow your most valuable marketing asset: your email list. The first step in doing growing your email list is understanding all the off touchpoints where you have an opportunity to do so. Here are all the touchpoints we discuss how you can go about growing your list: Homepage Blog Other high trafficked pages Social Media Over the phone In-store/on-location Events Print Ads The next step in growing your list is getting your timing right. Timing comes down to where you place your signup forms on your page and whether you use things like pop-up signup forms or exit-intent signup forms. The last step for growing your list is the words you use in your signup forms. It’s important to know what voice to use, what incentive to offer and how to craft a compelling Call To Action (CTA). Learn how to grow your email list when you download Clues for the Clueless Email Marketer. Know Your Subscribers Once you’ve done all the work to bring in as many subscribers as possible, it’s time to gain an understanding of them. After all, it’s important to remember that there’s a person behind every email address. Even some of the more clueless email marketers have at least heard of list segmentation. This chapter focuses on the ways you can do that both from the start using signup form data and then after signup using their engagement history. Opportunities for segmentation during signup: Gender Location Industry Job Role More! How you can segment based on interests: Purchase history Website activity Clicking habits More! You can also create a preference center to allow your subscribers to segment themselves and choose what types of communications they want to receive from you. This chapter also discusses proper email list hygiene. That includes actions like list verification and creating a re-engagement campaign and then ultimately removing inactive subscribers. Learn what it takes to deliver relevant content to your subscribers when you download Clues for the Clueless Email Marketer. Use New Tools and Technology Growing your list and caring for it is important. As we already mentioned, your list is your most valuable marketing asset. After that, it’s time to expand your horizons beyond the basics with email marketing. Some tools and features we believe you need to be taking advantage of: Marketing automation Targeted Emailing A/B Testing Integrations These are features that will save you time, foster better relationships with your contacts, improve your sales and make you a better email marketer overall. Learn how to take advantage of every aspect of email marketing when you download Clues for the Clueless Email Marketer. Create Better Content If you’re not ready to try the more advanced features, though we believe Clues for the Clueless Email Marketer makes it possible to do so, you can focus on improving the content of the emails you are already sending. Or at least try sending some new types of email marketing campaigns. Here are some of the types of email campaigns you should be sending: Welcome Emails Promo Emails Follow-up Emails Newsletters Value Emails Product Education Emails Survey Emails Testimonial Emails Special Occasion and Holiday Emails Aside from the types of emails, you can create to better your email marketing, you can also work to improve the content of those emails. Focus on writing better subject lines and on including better topics within the email itself. You can also work on kicking the design of your emails up a notch. Learn how to send more quality emails when you download Clues for the Clueless Email Marketer. Get Better Information from Subscribers Hopefully, by now, you’re starting to understand how important it is to nurture your relationships with the contacts on your email list. The best way to do that is by doing customer-centric email marketing. To achieve customer-centric email marketing, you need to learn as much as possible about the subscribers on your list. One great way to get some more intel on your subscribers is to simply ask them. Groundbreaking, we know. Sending polls and surveys is an excellent way to gain some insight into your contacts. Here are some additional free resources where you can seek out information on your subscribers: Social media Niche blogs Discussion forums Q&A sites Amazon reviews Video sharing communities Newsletters Search engines eBooks, manuals and guides Case studies Support documentation Learn how to effectively gain important data on your subscribers via polls, surveys and free resources when you download Clues for the Clueless Email Marketer. Understand Your Reports By this point, we’ve discussed how effectively nurture relationships with your email list by growing it, learning from it and sending better content to it. Is it working? That’s where your reports come in. Your reports are the clues you need to become a better email marketer. You can look at these elements of your reports to see what is (or isn’t) working for your email marketing: Open rate Click-through rate Opens by hour Unsubscribe and abuse Use this information to see areas that need improvement and what tactics you should be doing more of. Learn how to turn your report data into a better email marketing strategy when you download Clues for the Clueless Email Marketer. Seize Opportunities Carpe diem! Sometimes, it’s possible to tap into the zeitgeist with a timely email and it will get more attention from your subscribers. Holiday email marketing campaigns are one way to do this because everyone is focused on that day (and may even expect deals or sales around that holiday). Don’t be afraid to think big! Sometimes, the only limits to what we can achieve with email marketing are what we believe is possible. Give yourself some lofty goals and reverse engineer them to figure out the steps to work towards it. Learn how to take advantage of the right moment with the right message when you download Clues for the Clueless Email Marketer. Wrapping Up The ROI for email marketing is about $42 for every $1 spent. The value of email marketing cannot be understated. Trying something new can be intimidating. We get that and have been there. Nobody likes to feel like they’re clueless. That’s why we wrote the book, Clues for the Clueless Email Marketer. Everyone, even all of us here at Benchmark, had to start somewhere. That’s why we’re here to clue you in. Learn how you can quickly and easily turn your most valuable marketing asset, your email list, into relationships and sales when you download Clues for the Clueless Email Marketer.


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Discover the Value of Each Subscriber in Your List

Discover the Value of Each Subscriber in Your List

Beyond • October 22, 2018

Not all email marketing subscribers are created equal. Contact A: Has come to your website after visiting several other competitors. They see your popup signup form that boasts a 20% off discount for new subscribers. They signup just in case, but they haven’t made a decision yet about your business or any other one. After opt-in, they aren’t really paying much attention to your emails. Contact B: Has already done their research. They even have a recommendation or referral about your business. They’re confident you’re the solution for what they seek. They might just be waiting to save some more money, for a holiday bonus or any other number of reasons. They signup, because they want to hear more from you. Emails from you are almost always opened. Do you think it pays to communicate to those two subscribers in the same manner? It’s not rhetorical. The answer is no. If you were to continue on sending to Contact A, the same way you were sending to Contact B, it would eventually affect your deliverability. Inbox clients pay attention to when you’re continually sending to inactive subscribers and will act accordingly. For that reason alone, knowing how important each individual subscriber is to your business has incredible value. Enter Benchmark Email’s brand new Contact Rating system. What is the Contact Ratings System? Contact Rating is a way of telling how engaged your subscribers are with your email campaigns. Aside from seeing who is interacting with the emails you send, contact rating is also beneficial because it allows you to segment your emails based on the subscriber’s rating. Ratings can go from 0 stars, meaning they’re a new subscriber who you haven’t sent to yet, to one star, meaning they’ve received an email, but haven’t clicked or opened, and 2-5, which show how engaged that contact is with your emails. The rating is based off of your previous 90 days of sending. You can improve your email’s deliverability (and do some awesome strategies we’ll get into shortly), with the Contact Rating system. You can segment your emails on the fly using the rating system and separate the low rated contacts (0-2) from the highly rated ones (3-5). To learn more about Contact Rating, you can check out our helpful FAQ. Now that you know how to segment based on Contact Rating, let’s look at how you can put it to use: Create a Loyalty Program for Your Highest Rated Subscribers On average, it costs 5 times more to acquire a new customer than to keep the ones you already have. That’s why a customer loyalty program is a good strategy for any business. Knowing how important customer retention is, making your subscribers feel special with a loyalty program is an essential part of nurturing positive customer relationships with email marketing. How can you do it? Create Special Sales or Events Exclusive to Your Highest Rated Contacts To make your loyal subscribers feel special, creating an heir of exclusivity can go a long ways. It can be a single day or a week-long affair, but the idea is to generate some excitement and to make your loyal contacts feel appreciated. Think about how Amazon handles Prime Day. It’s 24+ hours of new deals occurring throughout the day. It incentives Prime members to return all day and night to see the new deals that have opened up. This Amazon Prime Day email lets you know only a select group gets to enjoy the benefits and it creates a sense of urgency. It’s sure to result in plenty of repeat business. Give Loyal Customers a Say Aside from showing your customers that you appreciate them by giving them discounts and access to special sales, asking for their feedback is another way to show your contacts that they’re valued. I play fantasy football with my friends. I’m in a handful of leagues. Recently, Yahoo emailed me to tell me that as one of their more active users for fantasy football, they wanted to know if I’d be interested in participating in a survey about their services. Of course I was. I wanted to feel like I had a say in what was happening. They even sweetened the deal by offering a gift card as a token of their gratitude. They remind me that it’s only for me, which gives it that level of exclusivity as well. It’s a simple, plain text email. It doesn’t look great. However, it did get me to complete the survey as they requested. Re-engage Your Lowest Rated Contacts Inactive subscribers happen. There are various reasons a subscribe doesn’t engage with your emails. Perhaps they’re traveling or they’re busy. Maybe they already made a purchase and don’t need your emails any more. Or it could be that they just don’t see the value in what you’re sending. It could be any of those reasons or none of them. Why it happens is a topic for another blog. For now, we’ll focus on what you can to to re-engage them when it happens. Tell Them You’re Going to Remove Them Everyone wants what they can’t have. Telling your subscribers that you’re going to remove them from your list, unless they opt back into your list is a good way to re-engage your inactive subscribers. It may make them realize they do want to hear from you, or let you know that they’ve just been too busy to engage. If you do this, it’s important to toe the line of desperation and creepiness and just let them know that you’ll stop dropping by their inbox unless they say otherwise. This re-engagement email from Sidekick, now known as HubSpot Sales Tools, does a really great job of being friendly and understanding, while staying on brand and not over-stepping. Incentivize Re-engagement Sometimes, it just takes a friendly nudge to re-engage an inactive subscriber. Say something like “we miss you” and offer a small discount to get them in the door. There is a lot of competition in most industries these days. If you’re not staying top of mind, you’re going to be forgetting. Giving a little reminder can help you bring back lost business. Pinkberry does a nice job with this re-engagement email for their loyal customers with a Pinkcard who haven’t been around in a while. That they put an expiration on it, creates a sense of urgency and ensures the customer comes back soon. Additional Re-engagement Strategies Much like rewarding your engaged contacts by listening to them, you can ask for feedback from your inactive ones. Give them a chance to tell you what they’d have liked to be receiving from you, rather than the content they’ve been ignoring. Their passion for what they don’t like can be a lesson to you as well. You can also try to throw a hail mary. After all, they’re already inactive. If they decide to unsubscribe at that point, it will make little difference. Has there been an idea for an email campaign you’ve always wanted to do, but have been too nervous to try? Use it as a re-engagement campaign. Do something bold (yet appropriate) to catch their attention and you may even learn a new tactic you can use with your engaged customers. Wrapping Up Whether you have two or two million subscribers, it’s important to know what not all contacts have the same value to your business. Thankfully, the new Contact Rating System from Benchmark makes it easy for you to see which contacts are engaged (and which ones aren’t).


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