Series Posts: Going Global

  • World class support. Worldwide: Philippines Edition

    World class support. Worldwide: Philippines Edition

    Going Global • February 21, 2018

    World class support. Worldwide. We say it to ourselves as a company all the time. We even say it directly on our About Us page. It’s a mission statement for us as a company. We want to provide localized support for each language for which Benchmark is available. Not only that, we want to be…

  • Going Global: To China

    Going Global • June 2, 2017

    In this blog, I want to focus on Mainland China and talk about the nuances of managing this particular country, as well as listing some of our successes and challenges. Our offices in both Taiwan and China are managed by Meilin, our local director, and these two regions were established in 2011 and 2013 respectively.…

  • Going Global

    Going Global: Language Barriers

    Going Global • May 5, 2017

    This week has been a week of India travels for me. I am visiting our offices in Delhi, and then our programmers in Mumbai and finally onto our new CRM development team in Kerala. I am actually on that flight as I write this. I like the Indian culture and country. I always find them…

  • Going Global

    Sales & Support: We Found Our Guy

    Going Global • October 26, 2016

    In the early days, questions of sales and support and who would handle them needed to be answered. I knew it would not be easy. Thankfully, I was able to find the person for the job. Our support consisted of email and chat support in the first year. Virender was our lone support agent. We…

  • Going Global

    India: The Early Years

    Going Global • August 30, 2016

    In January of 2005, I was creating pencil sketches of what should look like. I must admit it was not pretty. I can remember taking some inspiration from our competitors at that time for sure. Basically, looking at their process and figuring out how to improve it. The process consisted of me drawing out…