Series Posts: Going Global

  • Going Global: To China

    Going Global • June 2, 2017

    In this blog, I want to focus on Mainland China and talk about the nuances of managing this particular country, as well as listing some of our successes and challenges. Our offices in both Taiwan and China are managed by Meilin, our local director, and these two regions were established in 2011 and 2013 respectively.…

  • Going Global

    Going Global: Language Barriers

    Going Global • May 5, 2017

    This week has been a week of India travels for me. I am visiting our offices in Delhi, and then our programmers in Mumbai and finally onto our new CRM development team in Kerala. I am actually on that flight as I write this. I like the Indian culture and country. I always find them…

  • Going Global

    Sales & Support: We Found Our Guy

    Going Global • October 26, 2016

    In the early days, questions of sales and support and who would handle them needed to be answered. I knew it would not be easy. Thankfully, I was able to find the person for the job. Our support consisted of email and chat support in the first year. Virender was our lone support agent. We…

  • Going Global

    India: The Early Years

    Going Global • August 30, 2016

    In January of 2005, I was creating pencil sketches of what benchmarkemail.com should look like. I must admit it was not pretty. I can remember taking some inspiration from our competitors at that time for sure. Basically, looking at their process and figuring out how to improve it. The process consisted of me drawing out…

  • Going Global

    An Introduction to Going Global with Benchmark

    Going Global • July 14, 2016

    I have decided to write a monthly blog about our company history and the benefits and challenges of having international offices. This came as an outgrowth of our leadership meetings. Other team members of the group were sharing how they have learned things which have helped them do their job better by reading blogs of…