Support Update: Copying Lists with Multiple Fields

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The Problem

Last week we talked about copying contact lists. However, as some of you may have found, if your email list is categorized under more than one field, it may not appear in your Copy List drop down box. Rest assured that there is a solution to this problem. The bad news is that it requires more steps. The good news is that it allows more customization.

The Fix

First, export the list you want to copy:

    1. Log into your account
    2. Mouse-over the arrow next to the Email icon
    3. Select Contacts from the drop-down menu
      Email Contacts
    1. Click the list name of the one you want to copy over
    2. Under Contact List Activities, select Download Excel
      Download Excel
    1. Save the file to your computerNow,upload it into the desired list:
    2. Hover your cursor over the Contacts button at the top right
    3. Select Add Contacts from the drop-down menu
      Add Contacts
    1. Select the dial next to Import Contacts from a File
    2. Click Save & Add Contacts
    3. Check the box to the left of your desired list(s)
      Available Lists
  1. Click Save & Next
  2. Click the Browse button and Open the file you just saved to your computer
  3. Click the Upload button
  4. Map the fields accordingly
  5. Click Save & Next
  6. Complete the List Information page
  7. Click Save & Next

Are you ready for a smarter way to engage with your customers?

Benchmark helps you do email marketing the practical way. Create an ongoing relationship with your subscribers that leads to increased sales and happier customers.

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