We Wrote a Book! Clues for the Clueless Email Marketer

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We Wrote a Book! Clues for the Clueless Email Marketer

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6 Ways to Use Social Media in Your Email Marketing Campaign

6 Ways to Use Social Media in Your Email Marketing Campaign

Practical Marketer • December 27, 2018

Incorporating social media in your marketing campaigns can help you experience a number of benefits. Not only are social media platforms used by millions of users from all around the world, they can also help you run your marketing campaign in a much more cost-efficient and faster way. Social media can really help you learn a lot of new things about running your own email marketing campaigns and they can help you not only attract more people to your brand but to also achieve higher conversion rates. Here are some effective ways to use social media in order to help make your email marketing campaign a success. 1. Use the Right Social Media Platforms The very first way for you to support your email marketing campaign and help it grow through social media is by picking the right social media platform to work on. There are millions of online users for every platform, but you might have a harder time working with some. For example, Instagram doesn’t allow you to share links directly through your posts and you will most likely have to link them on your profile’s bio. This might become a setback as many users will not take the time to visit your website and click on that link if it is not easily accessible to them. It is a lot wiser to use Twitter or Facebook instead. Both are platforms which are being used by many companies on the daily in order to promote their blogs and websites and they can help your audience come in contact with your content a lot easier. 2. Provide Redirect Links to Your Landing Page After picking the right social media platform through which you will be promoting your content, you should make sure you are sharing the right links in order to give your followers access to joining your email list. The best way to do that is by always incorporating the right links on your posts. These links should redirect your followers to your landing page, where they will be able to easily spot your email list subscription form. Social media will help you get your content out to a lot of different people and if you promote your page correctly, you will be able to get a lot of people to join your email list and therefore make your email marketing campaign a success. 3. Offer Special Discount Codes Through Your Social Media One of the tactics many companies follow in order to get more people to join their email list is to encourage them through special promotions and various discount codes. This is a great idea which can really help you attract a bigger audience and gain you a lot of followers on your social media. You can probably understand why most people are hunting for bargains. In our day and time, every company wants to sell more than their competitors and promotions are a surefire tactic to achieve that. By spreading the message through your social media accounts you are achieving a number of results. First of all, you are helping people who already are in your follower list to actually go ahead and make a purchase they have been thinking about for a while. Alex Anderson, marketer for TopWritersReview notes, “Placing your discounts on social media will help you reach a lot more potential customers than any other form of paid advertisement”. On top of that, you will be able to get even more people to view your offer if you have your followers share the post you created. Not only will this attract more people to join your email list, but you will also be able to increase your sales. The best way to go about this is to let your online followers know that by joining your email list, they will be able to benefit from a certain promotion. Your social media accounts are the best way to do that as they allow you to come in direct contact with your audience. These followers will more than likely stay subscribed to your email list and that means that they will continue receiving offers and promotional emails, therefore making them more likely to come back for another purchase. 4. Let Your Audience Know How Easy it is to Join Your Email List In order to motivate people to join your mailing list and get certain benefits, you should also let them know how easy it is to join. Your social media accounts are the perfect place for you to do so. Instagram and Facebook give you the option to start a live video where you can show your followers live just how easily they can join and benefit from your offers. You can also go ahead and create a video or an infographic which will show your audience through the right pictures, just how easy it is to follow the link you will attach and become a member of your email list. The point here is to actually make sure you don’t ask for a lot of information in order for them to join. A name and an email address should be enough for you to create a personalized email for them when they decide to join. You can adjust your email marketing campaign to their preference on your website and their purchases, as well as their social media account information, in order to make your emails a little more personal and fun. 5. Create and Share Interesting Content

 When using your social media accounts to promote your email marketing campaign, you will have to give your followers a taste of what they should expect through it. Apart from showing them how to join your email list and informing them about discounts and other important offers, you should also be able to offer them interesting content which will actually motivate them to stay subscribed. Depending in your niche, there are a number of things you can do in order to keep your audience entertained. You can post pictures about fashion, inspirational posts, recipes, blog posts about interesting topics and many other things. In this case social media can help you by providing you with a means of creating the hype before you send of the next email. If your email list is automated, so should your social media be. A few hours before a new blog post, or even a day in advance, you should have already created an interesting email promoting it as well as an appropriate social media post which will make your audience expect the new email in a certain amount of time. This will help you make your audience interested, keep them up to date with your activity and help them give you feedback on what they enjoy so you can improve your email marketing campaign in the long run. 6. Keep Improving Your Marketing Campaign

   The secret to any successful email marketing campaign is to get enough feedback from your audience and make sure you are adapting your content to what they enjoy the most. Unless you pay attention to their wants and needs, you won’t be able to actually create content they will truly enjoy and that will result in them leaving your email list and in your marketing campaign being unsuccessful. Social media platforms allow you to come in contact with your audience without them having to send you an email or give you a phone call. Most people will actually prefer using direct messages to talk to you about any sort of issue. This is a great thing you can do in order to ask for their feedback on your email list after any conversation you have. You can also create a poll on your social media accounts where you can ask your audience what they would like to see next in your future emails as well as what they would like you to continue doing. This type of direct feedback is the number one thing that will keep your campaign running successfully for the long run. It will also allow you to improve the way you create your emails as well as the services you provide. Running a Successful Email Marketing Campaign is in Your Hand There are many different ways for you to use social media to your advantage. The point here is to not only find a good way to spread the message about your emails and website and to attract more followers, but to also continuously improve your content in order to make your campaign successful in the long run. You can use your social media accounts in order to solve any questions your followers have regarding your email list. You can talk to them about all the offers you can provide them with as well as get feedback on your current email content and keep improving it. No matter how you go about it, your campaign will be a success as long as you put enough effort into good communication and content creation.


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The 4 Ways Your Email List Becomes Your Most Valuable Marketing Asset

The 4 Ways Your Email List Becomes Your Most Valuable Marketing Asset

Practical Marketer • December 19, 2018

Your email list is your most valuable marketing asset. There are a few reasons behind it. You’re not relying on a third party platform. Your business has been given permission by each individual to send them communications. Most importantly, it’s an opportunity to nurture and grow a relationship with your customers and subscribers. You’re going to hear us say that a lot in 2019 and beyond. It is Benchmark Email’s mission in 2019 to further your understanding of how to make the most of your email list. To learn to love your list and the people on it. After all, it’s all about those relationships. What makes a great relationship? Trust and Respect. As a business, you understand that it’s a privilege to be allowed into a subscriber’s inbox. Don’t take advantage of it and your subscribers won’t be marking you as spam any time soon. Honesty and Forgiveness. Sometimes you’ll make mistakes. That’s OK as long as you’re transparent about it. Share yourselves with your customers and they’ll buy into your brand story, warts and all. Thoughtfulness and Appreciation. You need to be doing customer-centric email marketing at all times. Understanding what problems you solve for your customers and what value you’re delivering to your subscribers’ inbox. Commitment and Appreciation. You need to send consistently and stick to what you promised on your signup forms. It’s also imperative to demonstrate how much you appreciate your subscribers for opting-in to receive your emails. Send them targeted, relevant content that will help them get the most out of your emails. When it comes to making the most of your most valuable marketing asset, your email list, we’ve identified four topics we’ll be focusing on: 1. Growing a List When it comes to growing your email list, it’s important to focus on covering all the potential touchpoints you have with customers and leads. You also want to make sure you’re attracting individuals who want to hear from your brand to your email list. Growing your list is also about timing. It’s about knowing where to put a signup form on a page and which pages to put them on and even what offline opportunities could lead to list growth. Here are many of the touchpoints you should be considering for list growth: Your homepage Your blog The other highly trafficked pages on your website Social Media Over the phone In-store At events Print ads It’s also about knowing what to promise your subscribers. Give them an incentive to signup. 2. Managing a List Learning how to properly sort and segment your list to make sure you’re sending targeted, relevant campaigns will be a difference maker for your business. Not ever subscriber is the same. They have different needs and interests. Being able to meet them on their level and provide the specific information that each subscriber desires will help your business thrive. Here are some of the ways in which you can segment your email lists to provide more relevant content: Gender Location Industry Job role Purchase history Website activity Email engagememt 3. Securing a List In 2019 and beyond, data security is going to be important. We’ll help you make sure your list is safe. That means that you can require anyone who attempts to export a list from your account to enter a PIN. It also means that your data is stored in our top-of-the line secure servers and that we abide by all data protection regulations such as GDPR. 4. Monetizing a List While we believe you should be doing customer-centric marketing versus constant selling, we understand that everyone’s goal at the end of the day is to make money. We’ll show you how. Using tools such as automation, you can help deliver more personal, relevant content to each subscriber. Benchmark Email also makes it easy for you to test your emails with A/B testing and by reviewing your reports. See what is and isn’t working in your email campaigns. This lets you focus on continuous improvement for your email campaigns. Wrapping Up To learn more about how you can grow, manage, secure and monetize your list, check out our book, Clues for the Clueless Email Marketer. It’s full of tips and examples for how you can achieve those four goals for your business. Do you have tips on any of these aspects of your email list? Share them in the comments below!


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Building and Nurturing a Customer Email List Prior to a Product Launch

Building and Nurturing a Customer Email List Prior to a Product Launch

Practical Marketer • December 18, 2018

Your customer list is your most valuable asset. You’ve probably heard this many times, but I’m sure many have never actually taken any action on it. Dealing with many startups, I know for a fact most startups or even older more established companies do not interact with their current or ex-customer list often or ever, or if they do, they probably do not strive to keep a close relationship with the list, and are not really trying to sell the list anything. Coming from a heavy internet marketing background, I’ve seen most savvy marketers take a completely different route than traditional pre-internet companies. I’ve noticed that: They focus on building a list and capturing a targeted audience first They then develop and market products to said list It is really incredible how much money is all too often left on the table by having a dormant email list. As acquiring customers is often the biggest expense any company has, it makes no sense that companies are throwing money away when they acquire customers, but then forget about them once they’ve purchased a product. On the other hand, keeping your current or ex-customer list engaged can really make or break your business long term, as a higher customer engagement almost always means a larger customer lifetime value, which in turn means you can spend more dollars to acquire each customer. Maybe companies have gotten away with neglecting their list in the past, but in markets with higher maturity, and when going against competitors that have this piece of their marketing process dialed in, a higher customer LTV means outbidding, outperforming in advertising and getting a much bigger slice of the available leads. That is why when you’re looking to launch a new product or feature, nurturing and re-establishing a relationship with a pre-existing customer list is not only the most surefire way to guarantee revenue at almost no cost, it’s really key for the long-term pulse of your business. Before getting into how you actually do this, we assume that people reading this post already have an email list so we don’t have to go into list building as that would be a massive post onto itself. If you want to read more about that, you can check out this post, that talks about the most popular free marketing tools. Usually, there are two main types of lists: Public lists - These are usually built with giveaways, promotions or newsletter offers. These lists tend to be much less engaged and therefore need more nurturing of up to 60 days before a launch. Current or Ex-Customer lists - If you’ve sold them something before, and assuming the product fulfilled their needs, this list will be your most valuable asset, as it will be filled with people that already trust you and your brand, and will be eager to know about the upcoming launch of your next product. Ideally, you should be keeping close contact with this list, and if that’s the case, the nurturing for an upcoming launch can start a couple of weeks before launch. Generating Hype Ahead of a Product Launch So you\'ve got a dormant email list. Now the first step is to create an autoresponder sequence to re-engage your list a recommended 60 days before launch, particularly for disengaged public lists. The autoresponder should be split into one email every four or five days for the first 30 days, then for the next 3 weeks every 2-3 days up to launch week. On launch week, send an email every day. 48-72 Hours around launch day you should be sending 2-3 emails per day. The first emails should not be used to pitch anything or even speak about your upcoming product, they should be all about re-engaging people with the want or need that drove them to subscribe to your email list in the first place. So the emails you send in these first 30 days should be used to remind everyone why you are an expert in that subject matter by providing insights about your niche without providing concrete solutions. Twist the knife, that is to say, make people remember the pain they were trying to solve when signing up for your list. I.E. If you have a list about weight loss you can talk about your research into what causes most people to gain belly fat and resulting health problems. Back it up with scientific evidence for an even bigger impact. After the first 30 days, the following 3 weeks you should be sending the list emails about the solution you’re developing to solve the problem you’ve been talking about the previous month and why it’s going to be different than anything else that’s out in the market right now. Do not rush and disclose everything about the product in a single email. It’s often best to separate your product features into separate emails and talk extensively about each one, which problems they solve and how they go about solving them. Set a launch date and include an add to calendar link on every email you sent, so people will get an alert on launch date. During the launch week, you should be sending daily emails re-defining the strong points and main features of your new product, some testimonials if you can get them. Don’t worry about unsubscribers, you should welcome them, as if they don’t even want to read your emails, they would never buy your product. An Example of Email Template You Can Use At This Stage Market’s search for meaning email You can create an email that targets most customers who do not even know why they do not buy and most of the times they subconsciously disqualify themselves based on old cognitive biases or negative self-imaging. You will, therefore, need to reframe those negative self-perceptions and give them a chance to derive new positive meaning to REQUALIFY many of the lost customers. → Questions to ask yourself when coming up with this email template i) What unexpected actions in relation to your product might your prospects feel ashamed of? ii) If there are any unexpected actions that they (the prospects) could feel ashamed of, what external thing can you deflect the blame to? iii) How was the unexpected action best possible at the time? iv) What pain may it have saved your prospects from? v) How did it prepare and/or empower them for this moment? Examples: Tell a story about their experience of that shameful trait/action/behavior Deflect the blame to something external Bridge into WHY it actually wasn’t their fault How was that thing actually positive ­a good thing ­ ie. opening the meaning loop But now there’s a better (more appropriate) way ­ closing the meaning Loop Tying the meaning loop to your offer Overcome surface level objections through your key features/benefits An example of an email you can send to your prospects at this stage is shown below: During The Launch Do not forget to set up your email marketing service so that you segment your list after a customer purchases. Pass the customers that purchase your new product onto a separate list, so they stop receiving pitch emails. Send them 2-3 emails per day in the 72 hours that surround a launch date. These emails should be shortened versions of emails you’ve been sending for the past 3 weeks, addressing the key points in your product and why they need to get it now. Offer them motivation to jump in right now in form of a special launch discount or additional offer that will be very helpful to your customer. This will get your undecided customers to act now. If you do not do it, a lot of these undecided customers that are on the fence will have their hype slowly wear out and will never buy. Offering them some kind of a deal on top is many times all they need to make the jump and buy your product. Make sure you set up conversion tracking on your emails. You want to know which particular email led to the click that generated you the sale, so you can gauge which emails are working best with your audience, and repeat the formula of that winning email. Examples of Email Templates You Can Send To Your Prospects During a Launch 1. The spoiler alert email This email is designed to leverage the power of future pacing. This means that you can use it in a powerful and concentrated way to show your prospect what it will be like to experience the benefits of your products you are launching and at the same time future pacing the experience of overcoming their resistance to purchasing it. In doing so, we acknowledge that those elements of resistance are normal, par for the course, and ultimately overcomeable within the context of a new reality they want to experience. Explanatory Questions To Ask Yourself When Making a Downsell Email Template What are the very SPECIFIC thought patterns or layers of resistance they’ll have to overcome before hitting “purchase”? To the best of your ability, describe their current reality as accurately as you can (this will be used to anchor the future pace) What will their experience look like 12-72 hours after buying your product What will their experience look like 12-72 hours after NOT buying your product? What will their experience look like a few weeks after buying your product? What will their experience look like a few weeks after NOT buying your product? Example in a Template [CTA] [Being Specific, Anchor in Current Reality] [Immediate FP - 10 Minutes - Disarm Fear/Resistance in Purchase] [Short Term FP - 24 Hours - Immediate experience of owning product - disarm buyer’s remorse] [CTA 2] [Medium Term FP - 2-3 Days - Quick wins as it relates to a unique aspect of your offer] [CTA 3] [Long Term FP - 2-3 Weeks - a paradigm has shifted. Reality has flipped. What outcomes have started to become realized?] [CTA 4] [Long Term FP - 4-8 Weeks: Tangible ongoing and growing results that emerge from that new world] [CTA 5] [Future Pace - 10+ Weeks - What it’s like experiencing that new ultimate outcome - and the experiences it now affords them Benji and Devesh of Sellfy have been using this mail in their product launches. The email they send their prospects looks like the one on the image below: 2. The anti-launch launch email Majority of sales usually roll in at the final hours of a launch cycle. It’s a known fact and many people embrace it. While there are more theories that try to explain why that is, most launchers/marketers fail to unpack this ordeal further and reap from the benefits of frontloading more sales from the very start. Front-loading can prove to be very crucial at this point as it will: Increase your cash flow to re-invest in retargeting/ads Validate you and your customers Give you the confidence to market aggressively until the end Provide social proof like case studies to use in your closing mails Create urgency as early as possible especially when there is a limited number. The anti-launch launch email aims at progress and sustaining the momentum of your product as well as consistency in the sales from the time of the launch to the end. The email should answer the following questions: What micro-actions have they ALREADY taken that you can hold them consistent to? How are they already in the process? In what ways is “Rome Burning” for them? How has it been burning for long before you came along? How will your prospect be in a worse position if they buy in a few days? (what will the fire have already consumed between now and then? What benefits are they leaving on the table?) How have they been trying (and struggling) to put out the fire? How is a product “launch” disingenuous to you? What proprietary elements have been in development/testing/being proven for months or years? What results or case studies can you point to? What actions have your prospects taken that hold them consistent to acquire your product from the beginning of your launch campaign to the finish? Example in a template Announce that the offer is now live Social proof and/or a core benefit of the product Bridge into WHY it’s not an actual “launch” Rome is Burning moment - what’s burning - how are they trying to Extinguish? Describe the existing context/problem as SPECIFICALLY as you can Remind them that the fire has been burning long before you got there Why it’s not a launch for you (credibility + proof + case studies) Call out a negative trait (ie. procrastination) + hold them consistent to a higher standard [CTA - which shows naturalness - continuation - small step] Remind them of the cost of waiting. What will be left of Rome? [CTA 2] Optional: use the PS to disarm 1 or 2 key objections An example of an anti launch launch kind of mail is shown in the template below: Post Launch The main post-launch goal is to try different strategies to convert people who were not converted by your sales pitch thus far The customers should be segmented according to the product level/upsells they bought. You can then re-pitch upsells to the ones that have not purchased them during the checkout process. You may need a developer to set this Automation for you between your website/payment processor and your Email Marketing service using API calls. You may want to offer a one-time downsell to those who did not purchase your product (the same product as a discounted price). This will not leave people who paid full price for your product happy, so this is why it’s key that you move these people onto a separate list as they purchase. If applicable you can also offer a 2-3 day free trial, or a $1, 7-day trial. This tends to work really good as you’ll get their credit card information and bill them automatically for the full amount at the end of the week. Make sure you disclose this information to keep chargebacks low. You should keep sending 1-2 emails a week to your non-buyers. Try shortened/key points versions of the many emails you sent prior to launch and always try to give them a new motivation to sign up. If you are doing this correctly, every time you send an email you should squeeze a few more signups. Example of Email Templates You Can Send Your Prospects Post Launch The Downsell Email This ‘’wait, don’t go yet, I have one time special offer for you” kind of email is one of the most profitable emails you can send after the initial launch campaign has closed. It is at this stage that most non-buyers are agitated to have missed on your product and it is the ripe time to coax them into conversions. Apart from just the feeling of missing out on your product, some non-buyers feel disempowered not to pull the trigger and or not being in a position to pull the trigger. A well-designed downsell on your product will boost your campaign with extra dollars while at the same time creating and building trust and goodwill. It is more profitable than just having to leave your non-buyers hanging. It gives your audience a second chance at success apart from just giving you a second chance at a sale and that makes them feel served, excited and re-empowered. A downsell will also create a long-lasting goodwill for your next launch. Forms of Downsell Offering your non-buyers a shorter subscription period/trial An introductory product related to the main product that will empower them to get the full product later in the date. Offering your non-buyers a stripped down product without providing hand holding Explanatory Questions To Ask Yourself When Making A Downsell Email Template For Your Customers Overlooking the price, in what ways was your audience NOT ready to benefit from your initial offer? What option from the downsell options might be useful at this stage? What unique and positive characteristics will exclusively empower them to make a new offer? Example in Template Remind them of offer they missed Show you care - that they’re still on your mind Confirm that they made the right decision Commend them on that decision - and WHY it was the right one Transition: What about their current stage or unique abilities makes them exclusively empowered for your downsell offer Introduce the downsell offer [CTA] OPTIONAL: Give unselfish reason for the downsell Urgency/Scarcity/Guarantee [CTA2] Mistakes people are fond of doing during downsell Guilting or shaming them into a sale. Making them feel like they’re getting a second rate product. Painting the FOMO on too thick Making it feel like a “compromise” instead of a new, more fitting opportunity. Not being transparent. Unless you give your real motivation, your audience may think it’s just a cash grab A downsell email example you can send your prospects is shown below: Other Strategies That Will Help You With A Product Launch And Can Be Incorporated Along With The Above Email Strategy Create a Presell Page This usually will be a small page used to pitch or display your upcoming product or feature to your customer list and possibly validate the product or even just the idea, before actually investing your hard earned money on it. What we usually do with a presell page is we offer our email list the chance to signup for an early launch (with benefits) of said product. Based on the number of signups we not only generate hype for the launch, but we get a pulse for how much the product is going to sell. There is no way of knowing how many of those who sign up actually end up buying the product when it launches, but common figures in the Software as a Service industry tell us that from 30 to 60% of those who make a pre-signup will actually buy the product at least for 1 month, when it comes to subscription based products. So this can be used to get a small representation of the actual figure after you launch. If you will find it good enough, then your product will be worth launching and you can now dig into pre-selling it. If not, then it is advisable to use your time to focus on something else. The image below shows a presell template used by Jimmy Cyclone of Sumo: Top-Notch Pre-selling Strategies 1) Create a group and offer them a Beta version of your product at a discount. This strategy works really well as long as you stay transparent with the fact that you are giving out a discount because your product is still being refined. We use this a lot when we’re in need of funding but we don’t want to stop development and look for funding elsewhere. You can create a private group for members who are willing to pay a bit less for an early unfinished version of your product. A beta version of your product is like an experiment and those who will be willing to pay for it will do it knowingly. Customers usually have different reasons when they decide to pay for your beta product, but the main reason revolves around getting an opportunity of early access to your product and the exclusivity that it entails, as well as actually helping you making the product better. A discount is just a bonus for them. In fact, it acts like a bait for more who may be interested but feel like they cannot afford to pay for a beta product for as much as the complete product costs. Make sure to use that opportunity to gather feedback which will help you refine your product prior to launch. 2) Host a Webinar Even before you host a webinar, you should write a series of emails that not only engage your prospects but also build trust among them. Once you earn their trust, it is easy to host a webinar that teases your product nudging them toward paying for your beta product before the official release. Your ideal webinar should not only focus on convincing your prospects to acquire your product by giving them all the reasons but also should be precise fun and ‘easy’ to watch. If you convince them well, chances are that most viewers will be willing to pay for your product. You should understand that hosting a webinar will prove to be crucial if it dawns on you that you might not be able to gather a group of enough beta testers for your presell activity. In general, if you have a fairly loyal or enthusiastic (assuming you know your audience quite well) following, you can choose to go with the strategy of creating a beta group for your product pre-sell action. The reason is, unless they are already fans of your work, it might not be easy to convince them to pay to work through the kinks of an incomplete product . Hosting a webinar works just fine in all situations, but it does need some more preparation and content creation. Jeff Walker is the prominent entrepreneur who has made a number of most successful webinars prior to product launch and they have made quite a fortune for him. Photo Credits: YouTube Conclusion I trust that this article has shed some light on how you can start utilizing your pre-existing email list and turn into a perpetual money machine, and a source of guaranteed income, particularly when it comes to launching new products or features. As with mostly everything, consistency is key, so after creating your email sequence, you need to put a system in place to guarantee that the crucial emails are being sent to the right prospects every day. Also when it comes to email, more is more, meaning each email you sent will probably lead to more sales, as long as you’re offering some value on it as well. It’s also a good idea to put some of the other tips into action. For example making a pre-signup page shouldn’t take you more than 1 hour and can dramatically increase your product sales.


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How to Make your Marketing Emails more Clickable with Interactive Content?

How to Make your Marketing Emails more Clickable with Interactive Content?

Practical Marketer • December 6, 2018

Say what you will about email marketing but 86% of business professionals still rely on it for business communication. It’s safe to say that you got to have a few tricks up your sleeve to stand out from the sea of marketing emails. Talking of standing out, we suggest you do it in the best way possible- making interactive content a part of your email marketing strategy. Here is a step-by-step guide to make your marketing emails more clickable with interactive content. However, before we dive into the nitty-gritty of using interactive content in emails, let’s have a look at the reasons why we should. Interactive Content in Marketing Emails: The Why and How 1. Personalization According to research, marketers see an average 20% increase in sales when using personalized experiences. Interactive content, by its very character, is highly personalized. Unlike static content, interactive content actively involves the customer as their input decides the outcome that is specifically tailored for them. The consumers love a content piece that speaks to them at a personal level. It should come as no surprise, then, that quizzes and calculators are also written in an informal, personal tone. Using words like ‘you’, ‘me’ and ‘I’ in interactive experiences make them more shareworthy. In fact, according to a study, interactive content which uses more than 30 personal pronouns generates almost 6.5X more views than those with less than 30. Moreover, personalized content leads to returning and loyal customers. And considering the fact that a company’s 20% loyal customers are responsible for 80% of its revenue, we cannot let the personalization aspect of the interactive content slide 2. Targeted Content What’s the difference between a good and a great email. A single ‘T’ that stands for targeted content. The power of targeted content cannot be underestimated as it generates 58% of all revenue. Interactive content can collect valuable information about your customers or prospects through the email. As a result, you can send them more targeted and segmented emails in the future. For instance,  you build a healthcare savings calculator. The users will be required to answer questions like their age and insurance plan to obtain an answer. All this information that can help you develop your customer persona and better target your emails. 3. Engaging Content In the wise words of Shuri from Black Panther, “ just because something works fine, doesn’t mean it cannot be improved”. Interactive content already generates 2x more conversions than passive content. The main reason behind this is that it turns the passive customer into an active one through the required participation. However, you can make the interactive content embedded in your emails more engaging by including images, gifs, and most importantly, humor. Make your customers laugh out loud and feel good about themselves through interactive content. In fact, a study found that uplifting, funny and inspiring pieces of interactive content have the highest open and share rate. Information overload? We won’t keep going on and on. Let’s jump to some practical application of your new found knowledge. Before you do, here are some tips to ensure you’re acing the email game: Catchy Heading First impressions play a very important role in the case of interactive experiences, as do emails. Not unlike the email subject line, the title is one of the first things that can generate customer interest in what you have to offer. It leads the customer to take the quiz and provide valuable information about themselves. According to studies, that analyzed 100 quizzes with 10,000+ views, \"Which (blank) are you?\" has been voted the most irresistible quiz title. In fact, quizzes that include the words ‘which’, ‘are’, and ‘you’ receive 3x more views. Another study found that using the term ‘actually’ in the title increased views by 100%. Strong CTA You don’t have to be a copy doctor to understand that a crappy CTA can ruin all the efforts you put in the interactive marketing mail. Strong but relevant calls to action on your website will help you grab the attention of your potential customers. Additionally, they will help you attain your business goals like email subscription, sales, and sign-ups. By now, you must be wondering what kind of interactive experiences can be integrated with your emails. Well, Wonder. No. More. How to Use Interactive Content in Marketing Emails 1. Recommendation Interactive content is highly customer-centric. It focuses less on brand promotion and more on customer appreciation and acceleration. This is perhaps why the customers trust the personalized recommendation provided by interactive content. This recommendation sourced from interactive content can be used in your marketing emails. Use recommendation quizzes for the bottom of the funnel leads suggesting the appropriate offer for them. You can also use it to upsell to your existing customers. The opportunities are endless. 2. Lead Nurturing Calculators are the best thing that can happen to your marketing emails because they are the ultimate lead nurturing tool. You can create a calculator to help your customers understand if they need your services. For example, if you\'re a lawyer, you can use a calculator titled “See how much I can save you in legal fees” to qualify customers. Additionally, you can use conditional result messaging to direct people to the next piece of content based on the score. For example, in the above calculator, if someone gets 10-15%, you can guide them to a ‘free consultation’ page.  On the other hand, if someone gets 20-25%, you can lead them to ‘book a meeting’ page. What’s more, the information you gather here can also be used to customize follow up emails. Interactive calculators and graded quizzes, just like other interactive content, give real-time answers to your customer/lead’s queries and add real value. Besides, instant gratification is always a winner! 3. Rewards/Incentives Here’s a concept: You create a quiz to re-engage existing customers and get paid manifolds for your efforts. It’s a great idea, isn’t it? And thanks to interactive content, this is not just a concept anymore. According to studies, customers are far more likely to engage with a brand if rewards are involved. Use graded quiz and ask your customers to take a quiz related to your brand or product/services and then attach incentives to the grade they score in the quiz. For instance, if on a scale of 0 to 10, they score between 0 to 5 you can offer them 30% discount and if they score between 6 to 10 you can give 50% discount. So, what are you waiting for? Embed ‘em all! 4. Customer Education and Satisfaction Lead retention and building customer loyalty are just as important as lead generation. In fact, 60% of marketers aim at improving customer loyalty for more business. It is, essentially the purpose of marketing emails. Interactive content can help you with that by educating customers about your brand, albeit in a fun way. Moreover, it allows you to get feedback from your customers by allowing an open channel of communication. Communication is an important part of any relationship and your relationship with your customers is no different. Customer satisfaction is another pillar of strength for any good company. There are high chances that you too are looking to better your customer service through your marketing emails. If yes, we’ve got news for you: interactive content is your friend. Embed interactive polls to ensure customer satisfaction and engagement. Odds are your customers are highly disinterested in filling out a form about customer satisfaction. Interactive content ensures that the process is fun and quick. Not to add, highly useful to you. Parting WOW effect: Words of Wisdom We can go on telling you why interactive content is amazing and how you can get started with that right away. But we feel this infographic says it better! For now, we hope that we have done justice to the effectiveness of interactive content in making marketing emails more clickable. After so much information, there is only one question left to ask: Are you ready to stand out in the sea of marketing emails?


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How To Grow Your Subscriber List Using Email Marketing Automation

How To Grow Your Subscriber List Using Email Marketing Automation

Practical Marketer • December 5, 2018

You know how it goes - the bigger your subscriber list is, the better your email marketing campaign will turn out to be. However, with a less than stellar email list, your email marketing campaign is never going to skyrocket, even if it has huge potential. So, it always comes down to it - Where do you begin? And that’s the question that everyone cares about, because hey… all of us know that we have to work on our email marketing list but not a lot of us are aware of how to do it. Thus, today we are about to make this daunting task extremely smooth and easy by using a few quick email marketing automation tips. Ah! Now the real talk has started - email marketing automation. With the word “automation” attached, it’s a given that things are about to get interesting, not to say easier than ever. So, let’s begin! But, before we move further, let’s understand a bit what email marketing automation. So, What is Email Marketing Automation? Email marketing automation grows your email list and channels your email marketing process in the right direction. But you might think that it is what your regular email marketing strategies do. However, as opposed to the archaic email marketing, the automated email marketing process creates automatic email workflows that get sent with even a single trigger. Say, for example, imagine someone fills a form on your website or someone subscribes to your newsletter. The chances are that if the person gets instant engagement, he or she is likely to feel more inclined towards your brand. Now, if someone subscribes or submit their details on your website for whatever reason - they will immediately get a welcome email which can show them how to get started or what your blog routine is and more. And that’s the reason why everyone is so enamored with email marketing automation and the wonders it can do to one’s email marketing campaigns. Let’s have a look and see how you can grow your subscriber list using email marketing automation 1. Create a Plan Beforehand     Before diving head deep into the whole process, the best way to go about it, or anything for that matter is by creating a plan. So, always before taking things forward with your email marketing automation campaign, you have to have a blueprint ready. Eventually, the success of your automated campaign will rely on how ready you are and the fact that you have everything in place. Plus, you will need to figure out the data and some personal information regarding your target audience as well to create a personalized message. Have a look at how you can shape up your initial automated email marketing campaign: Send out automatic emails after a sign-up. Confirmation message after your website visitor registers on your website. Send re-engagement emails when you feel like you have almost lost the audience. Subscription renewal reminders with one-month remaining You have to keep track of these four simple automated messages, then you will be well on your way of making your automated marketing campaign a success. 2. Identify and Target Profitable and Productive Leads One cannot refute that automating your email marketing process takes a considerable amount of chunk out of your marketing budget. There are two ways to start your email marketing automated campaign. First is to just go about it mindlessly without any research whatsoever. This will save a lot of your time, right? Wrong! It will end up affecting you negatively in the long run because you will be wasting many of your resources without any positive results. However, if you choose a different path, a path that seems a bit difficult initially but makes things easier for you in the long run. That is, by identifying your most profitable and productive leads. For one, you can start by segmenting your list so that you are only sending emails to your productive visitors. If you don’t want to waste your time and resources on chasing unqualified leads, then segmentation is the key. So, start by segmenting who should you send an automated email asking for a subscription. A pretty common way of segmenting is based upon lead demographics, interests, behaviors and lead source. Apart from your own ideal customer profile or buyer’s persona and other demographics, you could consider these factors to segment your prospects: Is the prospect a former client? How can you help the prospect? What is the past record of the prospect? Is the client a total stranger? This was one way to segment people before sending out emails asking them to subscribe to your newsletter or any other thing that you require. These were some basic questions that apply to each and every one of your prospect. Now, have a look at these specific questions that might help you segment your most qualified leads: What is the problem that the prospect is struggling with? What profit can you accrue from the prospect? The number of employees the company has. The revenue that the company generates. Just follow these basic questions and note down everything and finally segment your list accordingly. 3. Social Sharing Not many B2B brands understand the importance of being visible on social media platforms. Many enterprises feel that social media sharing or simply being present on social media is for B2C enterprises. However, on the contrary, using social sharing buttons in your email messages encourages your audience to share your content on their network, hence growing your visibility and eventually your subscriber list. In fact, Facebook has with the recent API update. You can also post your newsletter directly to your fan page. It is actually a great way to give non-subscribers a glimpse into what they could be receiving, which might compel them into becoming your permanent subscriber. 4. Introduce Exit Pop-Ups Sometimes, all you need is one last chance to change your prospect’s minds. And that’s where exit pop-ups come into play. Don’t mistake these pop-ups with those annoying pop-up ads that everyone hates. They are a lot less annoying because, for one, they don’t open up a new tab or a window. Secondly, they are genuine and fun, juxtaposed to the click-bait ones. Using automation, these pop-ups sense the time when the visitor is about to take an exit, and immediately they see this pop-up asking them to consider subscribing one last time. You can further make your prospects’ decision easier by giving out coupon, ebook, or discounts in exchange of an email subscription. 5. Carry Out Automated Surveys Here’s the deal - customers want to be heard. But it is difficult for an enterprise also to engage with all their prospects on a one-to-one basis. In this case, you can take solace with surveying your prospects. It is best if you attach an automatic pop-up survey that engages the prospect at the last moment that they are just about to leave. You can gain subscribers by requiring an email address to fill out the survey, but surveys also give you the opportunity to learn more about existing subscribers. In fact, a lot of people will be flattered with this personal attention. And if not that, they will at least find it engaging and a fun way of giving out some information. Apart from growing your subscriber list, these surveys help you get a better insight into what your prospective customers want and what type of content they want to receive. 6. Analyze Your Email Marketing Automation Results After you have taken all the major steps in order to make your email marketing campaign a success, now is the time to analyze the results. Is your email marketing automation turning out to be a failure? Or is it helping you acquire hundreds and hundreds of new subscribers? How would you know unless you analyze your campaign? After all, you can’t solve a problem unless you know whether there’s anything to be solved in the first place. Apart from this, you have to keep track of what automated email marketing techniques are working the best for you. Is it the exit pop-ups? Or the survey form? Or anything else that you have been using to grow your email subscriber list. All these points clearly point out how email marketing automation can grow your email subscribers very swiftly and easily. If these were not enough, give this a read. Why Should You Adopt Email Marketing Automation? It’s basic human instinct to be inclined more towards a brand or an enterprise that showers you with some extra personal attention. And that’s where social media marketing, email marketing, together with automation bridges the gap. Automation of Email marketing helps the companies deliver the right message to their audience at the right time. With automated emails, you can have a better engagement with your audience and prospects. Get better insights into the needs of your audience. Higher levels of brand recognition.


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8 Ways You Can Use Messaging Apps to Boost Your Christmas Email Marketing Strategy

8 Ways You Can Use Messaging Apps to Boost Your Christmas Email Marketing Strategy

Practical Marketer • November 27, 2018

Every year, the Christmas season brings a kind of frenzy unique to the season. According to Statista, Christmas is the largest economic stimulus worldwide. In the US alone, total holiday retail sales reach up to $719 billion. That’s about 23% of the total retail sales in the country, which is a little over $3 trillion. The internet has also changed the way people buy their Christmas presents. In 2018, holiday shopping e-commerce grew to 16.6 percent compared to the previous year. And many experts expect this trend to continue well into the future. As more people shift to online shopping, brands will also need to embrace new ways of marketing. Email marketing has always been popular. But the rise of messaging apps means that you\'ll need to rethink how you approach your strategy. Don\'t know where to start? Don\'t worry. In this article, we\'ll cover eight ways you can use messaging apps to boost your Christmas email marketing. Christmas Email Marketing Strategy: Email or Messaging Apps? For the majority of brands, email marketing is the standard for holiday marketing. After all, holiday sales account for 20% of all retail sales, according to National Retail Federation. Although emails have been a staple for many marketers, messaging apps have recently taken the spotlight. Apps like Facebook Messenger and WeChat have enjoyed steady growth in the number of users. Research also shows these apps have 20% more active users per month than social media sites. What\'s even more impressive is the engagement on messaging apps. According to a Frost & Sullivan study, mobile messages have a 98% open rate. Email marketing campaigns, on the other hand, have an average open rate of 20%. So, does this mean you should forego email campaigns altogether for messaging apps? Not necessarily. Ubisend reports that users are split when it comes to both tools. Email still wins as the preferred way to get in touch with a business, but only by a small margin. About 45.8% of users prefer messaging apps against 54.2% who choose email. 8 Ways You Can Use Messaging Apps and Email What if you don’t have to choose between the two after all? Yes, it’s possible to plan a Christmas marketing strategy that uses both channels. What the email lacks in urgency, your messaging apps can fill. And what messaging apps lack in space for content and offers, your email campaign can deliver. Here\'s how you can combine messaging apps and email to amplify your Christmas email marketing strategy: 1. Launch a Holiday-Themed Newsletter The Christmas season is a perfect time to get creative with your newsletters. You can start by launching a holiday-themed campaign covering your seasonal promotions. You can create an email marketing campaign to promote products right before Christmas starts. Or you could publish a short article about unique gift ideas and tips your subscribers can try. For example, Mothercare has created a holiday email campaign with tips and product offers for the Christmas season. You can also use messaging apps to remind people of your newsletter. This way, your newsletters are more likely to be read and even anticipated! 2. Promote Limited-Time Offers Every other business will have its version of a limited offer during the holidays. So how do you stand out? You can try showcasing products that are not currently available from competitors or retailers. Your subscribers will be more likely to buy your product if they know it\'s not available anywhere else. For example, Swatch created a campaign where users could design custom, one-off watches for Christmas. Again, you can use messaging apps to send notifications to your customers. This will lead to higher engagement with your offer. And, in turn, make your promotions more effective than if you were to send them via email alone. 3. Give Helpful Holiday-Themed Videos The Christmas season is such a hectic time for many. You can make it less stressful by sharing videos with solutions to common problems. For instance, you could share a video on how to wrap gifts, just like what Hobby Lobby did. If you sell items that need to be assembled, you can create a short guide on how to put those products together. Your videos don\'t need to be limited to products. Simple how-to’s on decorating the home and preparing for Christmas can also provide value to your subscribers. What’s great about this type of content is that you can publish it anywhere. Whether it\'s your site, social media channels, mobile apps, or email campaigns. You can also generate more views by adding messaging notifications to your campaign. A text messaging service could help you send timely messages to your customers even if you only have their email address. 4. Offer Custom Service to High-Value Customers Messaging apps provide several benefits to your Christmas email marketing strategy. But you can also use your email campaigns to tell users about how they can use messaging apps to access different services. For example, you can tell people to use messaging apps for a more personalized chat service. That\'s what lingerie brand, Agent Provocateur, did for their Christmas marketing plan. They launched a WhatsApp promo called, “Menage a Trois” for all customers. WhatsApp users could invite a personal shopper into a group chat to discuss Christmas gift-giving ideas for their partner. The result? 112 chats took place, which led to a 61% increase in website traffic and a 31% increase in store visits. Creating an email campaign that promotes a similar type of service can go a long way in boosting your conversions. 5. Give a Generous ‘Thank You’ to Customers Christmas marks the time of year when most businesses focus on enticing customers to buy discounted products. There\'s nothing wrong with that. But you can take a different approach to this occasion by thanking them instead. Show your gratitude by sending heartwarming emails. Express your appreciation for customers’ continued support. And let them know about any special offers they can take advantage of before the year ends. One example is what outdoor clothing brand Woolrich did. Their email campaign featured a thank you message. As well as warm holiday wishes, and information about their winter clearance sale. Attractive imagery complete with snowy views made the offer perfect for the season: You can take your thank messages a step further by sending them through messaging apps. Your messages don\'t have to be elaborate. A simple \"Thank for your continued support\" can make customers feel appreciated. 6. Cater to Last-Minute Shoppers During the holidays, it’s inevitable that some people will wait until the last minute to shop. You could design an email campaign for these folks. The campaign could showcase sale products and even provide tips on how last-minute shoppers can choose the ideal gift. Retail giant, Neiman Marcus, created a holiday email campaign to do that. The campaign explained their GiftNow service, which allowed last-minute shoppers to send a gift to their loved ones by Christmas: Each email included cool gift suggestions and videos about the service and provided a unique solution for a common problem. 7. Use Gamification Strategies Games will always pique our interest. So it\'s a good idea to add a bit of fun and excitement to your email campaign. You can do this by making use of interactive gamification. One noteworthy example of gamification comes from the creative agency, Two. In one of their campaigns, they sent an email allowing subscribers to take part in a Christmas tree decorating activity. Users were asked to share their designs on Twitter using the hashtag, #XmasHTreeMail. This led to an increase in social shares and email subscribers for Two. Using Messaging apps to promote your interactive campaigns can create similar results. You could even add exclusive freebies or prizes for those who win the contest. 8. Give a Sneak Preview Providing a sneak peek of your products is another good way to combine messaging apps and email. For example, you can create an email campaign to notify users about an upcoming product. You can also ask them to sign up for mobile notifications to get exclusive \"early bird\" discounts. Here’s an “early bird” discount holiday email from Current Catalog that offers 20% off Christmas cards if you buy them in September: Be sure to emphasize the Christmas theme in your emails. You can also mention how the product will be available in limited quantities because of the holiday rush. Takeaway Messaging apps are becoming a new way to reach customers. But this doesn\'t mean you should forget about email. We encourage you to use email and messaging together. Experiment with both channels until you find a winning Christmas email marketing strategy. Be sure to keep the needs of your customers in mind and ask for feedback whenever possible. With every iteration, you\'ll see an increase in your marketing performance. The ideas we shared in this article are great starting points, but they are by no means the only ways to use messaging apps during the holiday season. If you know about other best practices for using email marketing and text messaging during the Christmas season, let us know. Share your experiences and tips in the comment section. We would love to hear all about them!


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10 Email Newsletter Ideas to Boost Engagement During the Holiday Season

10 Email Newsletter Ideas to Boost Engagement During the Holiday Season

Practical Marketer • November 26, 2018

The festive period is drawing closer, and customers are ready to spend big bucks on holiday gifts for their nearest and dearest. As specified in a new NPD Group holiday shopping report, an average customer will spend around $700 on holiday gifts this year. Another research by Adobe Analytics predicts that the U.S. online spending will be $124.1B during the holiday season, and the majority of customers plan to spend 57% of their holiday budgets online. For brands of any size, it means an opportunity to drive sales. What makes you any different from the millions of other businesses hoping for the attention? To stand out from your competitors, you should avoid being too salesy and pushing your customers too hard, and the best way is to boost engagement to draw customers’ attention to your business first. The good news? With the rise of eCommerce, there’s no need to waste your marketing budget on broadcast media, product placement, outdoor billboards, etc. Nowadays online shopping offers customers an easy way to discover and buy items: 96% of US customers have made an online purchase in their life and 51% of Americans prefer to shop online in 2018. Thus, sending email newsletters is a perfect way to connect with customers, communicate new ideas and events to subscribers who are interested in your product, and therefore advertise your brand. Moreover, email newsletters can boost engagement. Although Black Friday is considered to be the unofficial kickoff to the holiday shopping season, it’s not too late to jump on the bandwagon and start a holiday sales campaign, promoting it in your email newsletter. To make the most out of your email marketing in the holiday season, it’s important to understand key principles of writing newsletters that get clicks and engagement. How to Write Email Newsletters for the Holiday Season Before your subscribers want to open and read your emails, making up holiday newsletters ideas is a waste of time. Thus, it’s important to know how to write email newsletters for the holiday season that will help you stand out from the crowd. Let’s take a look at key principles of effective email marketing: Focus on one topic idea. The rule is simple: one topic idea for one newsletter. Brainstorming your topic idea, keep in mind that it should be relevant to your readers. If you can grab their attention, it’s more likely you will make them want to read the whole newsletter. Write eye-catching subject lines. Since the number of consumer emails sent and received per day totals 111 emails a day, you can’t afford to get buried in the inbox. Thus, it’s important to write eye-catching subject lines that grab and hold customers’ attention. Forexample, you can include emjoiis: it draws attention, creates a sense of friendliness, and increases your open rate. Keep emails simple and short. The brutal truth: your subscribers are too busy during the holiday season to read your boring newsletters. If you want to make customers read your emails, keep emails simple and short. The main idea is to provide readers with interesting and useful information that can solve their problems. For example, it’s no wonder people are looking for gift ideas this period, right? Add visuals. Not only will images break up the monotony of the text, but they will also keep your audience hooked. Here’s the deal: the 90% of the transmitted information to our brains is visual and people are visually-oriented, so it’s easier for us to perceive images. Build your own festive holiday design. Most people love holidays, and we want to get in the holiday mood. And the easiest way to remind your subscribers of the holiday season is to create a holiday template for your newsletter. If you use holiday email templates, that’s great. If you build your unique festive holiday design, that’s even better. Stick to the holiday calendar. Once your perfect holiday newsletter is ready, it’s time to think when you should send it. Actually, there are many occasions during the festive period (Thanksgiving Day, St. Nicholas Day, Christmas Eve, New Year’s Day, etc.), so it’s important to set a goal for your newsletter and stick to the holiday calendar. Create a sense of urgency. When you rely on the fear of missing out (FOMO), you encourage your subscribers to take an action faster. All in all, it’s in our nature to make impulse decisions when we feel we can’t miss out on something, Bombarding your subscribers with too many emails isn’t an option: spammy emails are the main reason for the majority consumers to unsubscribed from brand emails. However, if you’re lucky to make up holiday newsletter ideas that boost engagement and convince subscribers to take an action, you can bring your business to the next level. Here’s the list of email newsletters ideas to boost engagement during the holiday season: 1. Mention a New Product Launch During the holiday rush, customers are looking for new gift ideas for their nearest and dearest. Therefore, it’s perfect period to launch a new product that can satisfy their needs and wants. Before turning your subscribers into customers, you need to engage them, and introducing a new product is a great way to spark their curiosity. As specified in the Nielsen report,  63% of customers like it when manufacturers offer new products. For business owners, it’s a chance to generate a buzz around your brand and increase sales. For example, Lancome has created holiday cosmetics collection. With the limited-edition holiday beauty collections, the brand encourages their fans to surprise their friends and family with these gifts. Adding a call to action button, the brand provokes an immediate response and leads the subscribers to the landing page with the variety of gift sets. Since the company provokes potential customers’ interest, their subscribers are more likely to consider these products as an option. 2. Offer Deals and Discounts The holiday season is a period when customers buy things not just for themselves but also for their friends and family. Moreover, 6 in 10 holiday shoppers plan to take an advantage of retailers’ sales and discounts to make additional purchases. Thus, it’s the ideal time to send out special offers and discounts. The bigger your discount is, the more chances it will attract your customers’ attention. For example, it’s no doubt that J.Crew subscribers will hasten to click the newsletter to find out more about the sale. What can we learn from J.Crew? The combination of a great discount and tight deadlines is a proven way to encourage subscribers to take an action faster. But smaller businesses can’t afford big discounts. Selecting the appropriate discount rate can be difficult, so you’d better get math assistance from experts to set the right discounts, and therefore avoid damaging your brand or cutting into your profits. 3. Announce Social Giveaways The festive season represents the period of giving, and it’s a well-known fact that people love gifts. When you run a social giveaway, you build loyalty, brand awareness, and trust. Moreover, it’s a chance to enter an already-established community and promote your brand among your loyal customers’ friends as more than a half of customers say they are more likely to share a link to a holiday contest or giveaway. Running social giveaways is a waste of time until you have participants. The more people take part in your competition, the better for your brand. And the best way is to attract your loyal customers. Thus, Gillies Coffee sent a newsletter with the giveaway announcement. When you inform your subscribers about the giveaway, you provide them with a chance to win a great branded gift. As a result, they are more loyal to your brand as they feel you take care of them. Plus, you can implement one marketing technique and offer all participants a small discount as a bonus for their activity. 4. Offer Free Wrapping Who else wants to receive the neatly wrapped gifts? For the majority of people, gift-wrapping is a chance to get into the Christmas spirit. However, 52% of people dislike wrapping as it takes too much time. During the holiday rush, customers are pressed for time to wrap gifts. For brands, it’s a perfect chance to engage potential clients and stay one step ahead of competitors: offering gift wrapping is a perfect way to show your care. That’s what Jigsaw does, offering the clients an opportunity to save their time and budget and get wrapped gifts. It’s up to you to decide whether you want to charge for the service or not, but offering it is a great way to engage customers and attract attention to your brand. With gift-wrapping, you offer customers a convenience they will never forget. 5. Create a Holiday Gift Guide “A gift guide is one of the most powerful tools you can have during the holidays. It allows you to showcase your products, inspire shoppers, and stay top of mind throughout the season.” says Francesca Nuicasion, retail expert and content strategist at Vend. Esprit, for example, has created a simple holiday gift guide, based on their products. Not only will it hint their subscribers at what they can buy for their friends and family, but it will also promote their products in an interesting and engaging way. Since the holidays are coming closer, shoppers crave for gift ideas for their friends and family. When you provide subscribers with a holiday gift guide, you solve their problem and help them make a choice. As a result, it’s a powerful way to engage with your holiday customers. 6. Promote Giving Do you know that charitable donations increase by 42% during holiday months of November and December? For many people, the holiday season is a period of giving back.  When you organize a holiday giving program and announce it via email newsletters, you get the support of your subscribers. People want to be a part of something significant, so they engage in the activity with ease. Let’s take a look at Starbucks: If you’re a Starbucks fan, it doesn’t require much effort or time to take part in the holiday giving. At the same time, you become a member of something significant, so people are more likely to consider this coffee chain when it comes to getting their morning cup of coffee. 7. Announce Events To make the most out of promoting your products, you need to combine offline and online marketing, and hosting holiday events is a great way to sum up your annual results. Plus, it’s a proven way to engage your customers. Thus, you can announce events via email newsletters during the holiday season. Let’s take a look at a newsletter by CATT. This simple and short email informs the loyal customers about the upcoming event and invites them to attend an event. The good news? The recipients feel valued to be invited to the party. Therefore, it increases the loyalty toward the company and it positively affects the purchase decisions when it comes to buying holiday gifts. 8. Take Subscribers Behind-the-Scenes According to Forbes, authenticity is the main factor for building loyalty toward a brand. Moreover, it’s a way to positively influence customer perception. Thus, companies seek out ways to bring transparency to their brands, and taking subscribers behind-the-scenes is one of the options. Here’s the deal: Although CPW Dentistry introduces the team members every month, the company has put much effort into creating a special holiday edition, featuring their treatment coordinator, Lauren. During the holiday season, people want to get closer to other people. Thus, it’s a perfect time to give customers a look behind the scenes by introducing team members and sharing something personal. 9. Send Last-Minute Reminders When it comes to the holiday season, it’s considered to believe that most people jump the gun on buying gifts. However, 3 in 4 consumers said they backed out of a purchase at the last minute last year. For brands, it means they need to send last-minute reminders to help people make their holiday purchases on time. Here’s a little case study of this strategy in action by Amazon: Since customers are afraid of missing out something important, last-minute reminders persuade them to take an action faster. Moreover, these people are pressed for time to think much about the gift ideas, so they can make impulse purchase decisions to meet the deadlines. For brands, it’s an opportunity to drive engagement and last minute sales. 10. Congratulate Your Community Although businesses want to grow revenue during the holiday season, it’s also a great time to establish a good connection with customers, sharing your gratitude and warm wishes. Sending greetings to your customers is a great investment in your relationships: no matter what your product is, your customers want to feel valued. Thus, it’s important to send holiday newsletters with greetings. Just look at Barneys New York. With a short and sweet design, they just wanted to wish their community all the best. Think about it. When you greet your community on a holiday without trying to sell your product or service, you establish an authentic connection with your potential customers. In a Word The holiday season is the biggest gift-buying period, so it is perfect time for your business to drive sales. However, working in a competitive environment, it’s important to grab and hold subscribers attention to boost their engagement, and therefore stand out from other businesses. Thus, you need to lay a bet on email newsletter ideas that engage. The more engaged your subscribers are, the more likely they are to buy your product. Do you have another holiday newsletter idea that boosts engagement? Are you ready to engage your subscribers during this holiday season?


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eCommerce Email Marketing Integrations Perfect for Black Friday & Cyber Monday

eCommerce Email Marketing Integrations Perfect for Black Friday & Cyber Monday

Practical Marketer • November 21, 2018

You’re leaving a lot of money on the table if your business isn’t engaging in Black Friday or Cyber Monday promotions. In 2017, U.S. retailers saw a record $7.9 billion spent on Black Friday. They added another $6.6 billion in online sales on Cyber Monday, which was a new record high for online shopping in a single day. Sales aside, the number of people participating in Black Friday, 133.7 Million, is more than those who attend Disneyland (20.4 million). So, we can see that the opportunity is there for sales during Black Friday and Cyber Monday. The Case for Integrating eCommerce and Email Marketing First, let’s look at why email marketing can be one of your most effective tools during Black Friday and Cyber Monday: There’s an 106 percent increase in customer reactivation on Black Friday when compared to every other day of the year. On Black Friday, open rates (309 percent increase) and click-through rates (455 percent boost) explode in comparison to standard bulk email sends. Using email automation and a sequence of three emails can lead to an increase in orders to the tune of 90 percent. Email marketing led to the highest conversion rate (4.29 percent) on Black Friday in comparison to other marketing channels: search (3.04 percent), direct mail (2.39 percent) and social media (1.81 percent). It’s hard to argue with the numbers in favor of sending email marketing campaigns for Black Friday and Cyber Monday. Let’s take it a step further and talk about why integrating your eCommerce tool can be even more effective this holiday season. Integrating with any third-party tool or app is a great way to grow your email list. However, when you can sync your email marketing and eCommerce, you’ll be able to get more data on your subscribers. This will lead to a better relationship with the contacts on your email list. After all, the ability to send targeted, relevant content has a major impact on the success of email marketing. That comes from properly segmented lists, which is best achieved when you have sufficient data on your subscribers. How much more effective are segmented email campaigns? Open rates for segmented email campaigns are 14.32 percent higher than their counterparts. Additionally, segmented email campaigns see an increase in click-throughs of 100.95 percent in comparison to non-segmented email campaigns. Your email list is your most valuable marketing asset. Especially when you can segment it in a way that allows you to send the best possible content to each and every subscriber. That’s how long-standing, meaningful customer relationships are nurtured. eCommerce Data You Can Use to Segment Your Black Friday & Cyber Monday Email Campaigns There is a ton of data that you can use to segment your Black Friday and Cyber Monday email marketing campaigns, when you integrate your eCommerce Store. First Time Customers If a subscriber is a new customer, they may not have had much of an interaction with your brand before. So, this is your chance to make a first impression and greet them with a warm welcome. A Welcome Email campaign should be standard for any email marketer. It sets the tone for your email marketing and let’s new subscribers know what to expect. This can be automated so that every single new subscriber to your list gets the same greeting. This welcome email from Ancestry.com does a great job of greeting new customers. It eases anxiety by informing them that it’s simple to get started and backing that up by showing them clearly what the steps are to do so. It also does a good job at maintaining their branding. For the holiday season, you can get your Welcome Emails into the holiday spirit with some simple design or template tweaks. You can even offer a discount for all purchases made before or during the holiday season! Repeat Customers Did you know that it costs fives times more to acquire a new customer than to get repeat business? If you know that you have recurring customers, you can create an email sequence that supports their repeat business. For example, Amazon and other retailers often offer a subscription plan for products you consistently use. Things like toilet paper and paper towels, bottles of water or anything else you always use. Those retailers offer a small discount when you create a subscription for those products. By being able to sync your eCommerce data with your email marketing tool, you have easy access to your repeat customers and can create campaigns dedicated to them. Top Purchasers or VIP Customers based on Milestone Sales or Order Numbers For Black Friday and Cyber Monday, you can reward your loyal customers. First, segment your email list from your eCommerce customers to discover your top purchasers. Then, you can create a loyalty reward campaign and send it to that list! What can you reward them with? Maybe it’s early access to your holiday sale or an exclusive sale just for them! It could even be a special discount just for your loyal customers. This Cyber Monday email from Wigs.com offers a discount to the members of their Loyalty Program. It even denotes their current status in their program and the points available to them. Make your loyal customers feel special and they will reward you with their continued business. Location Sometimes, you want to use a few fields as possible on your signup forms. That means you don’t always get location data from the get go. However, if you integrate your eCommerce data with your email marketing account, you can get location data in that manner. If you’re a restaurant with multiple locations or any other business with several brick and mortar locations, you can use your location data to send targeted email campaigns this Black Friday or Cyber Monday. This email from Kate Spade promotes their new line of bags and let’s their subscribers know the closest location to them. For your Black Friday and Cyber Monday campaigns, you can promote your sales for the day and let your subscribers know where they can go to take advantage of the promo. It’s especially an effective strategy if you’re offering an exclusive giveaway to the first 100 customers through the door on Black Friday. Inactive Customers Subscribers go inactive sometimes and so do your customers. Email marketing affords you an opportunity to re-engage those customers who haven’t come back for more in a while. There are a few tactics you can try to re-engage an inactive customer: Tell them you’re going to remove them from your list. Remind them that being on the list gives them access to sales and promotions and other great information. They can choose to opt back into your email campaigns and not miss out on your Black Friday and Cyber Monday promotions. Incentivize re-engagement. Tell your customers that they’re missed and offer a small incentive to make a new purchase. With Black Friday and Cyber Monday on the horizon, you can give them an offer for Free Shipping or a percentage off their next order to bring that customer back into the fold. Send a poll or survey. If a customer hasn’t returned in a while, you can ask them why. You can even get creative with it. Tell them you’re putting together a gift giving guide for Black Friday and Cyber Monday and ask questions about how they’re purchasing for and various interests. This will give you great data and feedback for your holiday campaigns. Shopping Cart Abandonment It’s reported that between 50 and 80 percent of consumers leave items in their online shopping cart. That’s a lot of potential sales! Perhaps some of your subscribers didn’t convert after your Black Friday sales. It happens. It’s OK. You have a chance to complete the conversion on Cyber Monday. If you segment your eCommerce data by the abandoned shopping cart list, you can send a cart abandonment email to them for Cyber Monday. First Time, Last Time and Item (Last Time) Email marketing helps stimulate repeat business and you can keep customers in the purchase cycle with well-timed emails. One way to do this is by keeping purchase history data. With an eCommerce integration, you can see the first time or last time a customer made a purchase and send campaigns based on that information. This data can help show you when it might be time for a customer to come back for more. After all, a well-timed email with the right message is when email marketing is working at its best. How to Integrate Your Benchmark Email Account with WooCommerce Benchmark has many eCommerce integrations, perhaps none more powerful than our WooCommerce integration. All of the data points detailed above can be synced with your email marketing account to guarantee real-time, up-to-date data. You can learn more about our WooCommerce eCommerce integration in this helpful FAQ. Wrapping Up For Black Friday and Cyber Monday and holidays throughout the year, you can use your eCommerce data to send better, more targeted email marketing campaigns. Now that you know that strategies that you can put into action, we’ve also got free holiday email templates to help you along the way. Do you have any tips on integrating eCommerce and email marketing or for Black Friday and Cyber Monday? Share them in the comments below!


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Top Effective Email Marketing Strategies That Will Boost Your Sales in 2019

Top Effective Email Marketing Strategies That Will Boost Your Sales in 2019

Beyond • November 19, 2018

Boosting sales is a key to success, and effective marketing strategies are a key to boosting sales. Learn about the most potentially effective innovative email marketing strategies recommended as core shots for the upcoming 2019. This article aims to identify the most perspective email marketing strategies to be employed for boosting the revenue of a company in the next business year via highlights of triggers of their potential. The strategies will be discussed in terms of the main trends and priorities of the modern world of digital marketing. Triggering Headlines to Be Honored and Employed Are you still in a doubt whether headlines can trigger your sales? The Return On Investment (ROI) on email marketing is, on average, 38:1. That means you can earn $38 for every $1.00 spent. No more doubts now, right? Awesome, cause we have a list of working tips for you to add this tool to effective daily use. Every perspective of response starts with the first words a receiver sees. As a rule, it is a headline in the context of email marketing. Having trouble with a headline is not a failure, but a high time to learn the strategy: be concise, be flamboyant, mean it. Do not overwhelm a reader with information – headlines are to attract attention, not to give every single detail. Triggering headline leads to reading further, which means that it should refer to the reader’s needs, values, or current emotions. Actually, it is emotions that are responsible primarily for the interaction with the target audience. Once a constructive reference to emotions is implemented in a message of the headline, it is easier to engage the target audience. The potential use of the following email is another substantial power that should be incorporated in the headline if there is a real benefit in the message, in particular, and the offer, in general: It is also crucial to literally imply what a headline says: there will be no efficiency if headlines have no actions or quality behind them. One more important aspect of a functional headline is that it should not be excessively long. There is no need to build a complete sentence, but a phrase should evoke emotions and create a particular impression, scene, or atmosphere. As a rule, creating an atmosphere implies invitation for a person in a world that atmosphere embodies, and people love being invited to a different reality or being offered an alternative to something they already have or have already experienced. Emotions mean new experiences and opportunities in the given context, whereas basically every offer is a promise. Make this promise concise and tempting by answering the following question: would this headline trigger my own interest? Several examples of working headlines are here for you: Stating the Obvious: Constructive Analysis vs Personal Opinion in the Ar No Sales – Justified, yet Affordable Prices only The Art of Being Persuasive and Efficient Religious Matters: Believing in or Following the Schedule. Welcome Interactive Emails to Regular Use Interactivity in terms of email sent with a business-oriented purpose implies engagement, participation, different kinds of activity from a receiver. Interactive triggers that can be employed in such emails involve swiping, tapping, or responding to the content provided. These activities vary from clicking a button to actual instant purchase or subscription. Some businesses prefer only informing their customers via emails, whereas others make a real profit due to the given marketing tool. Apparently, the latter case is an example of big corporations with a well-known name and crystal clean reputation when it comes to quality and integrity issues. If a company is newly born or is not recognized widely, it is recommended to employ informative and entertaining e-mails so as to avoid pressuring the target audience with constant claims to buy or visit since such patterns can result in unsubscribing or even blocking the sender. It is crucial to choose the type of interaction that will be perceived as a comfortable and suitable one for the target audience, not a burdening or annoying kind of interaction. Interaction should be presented in the light form: not an obligation, but an entertainment since customers strive to have fun above all the rest. Entertainment comes first, and only then being informed and curiosity appear on the radar. Take a look: “91% of B2B buyers prefer to consume interactive and visual content.” Once this is established, let us underline some crucial aspects: Build your brand on inspiration and vividness, and make sure emails are no different: We strongly recommend using innovative techniques such as digital scratch cards or offering a fun deal (nothing complicated or creepy, just a game): Personalizing every message will get you profits, loyal customers, and reputation. The examples of such interaction in e-mails are as follows: It makes the impression that this particular email is addressed directly to me. People, tend to react better when they see their names. Video Content: How to Make a Difference Video captures attention immediately, it is known. As Biteable claims, people prefer watching videos to reading texts, especially when those are long ones. The ultimate secret of effective videos used all over the profitable companies is as follows: it is crucial to make an impactful, vivid image that triggers interests and simultaneously appeals in terms of esthetics, and link it to the video. The visual element can surprise people, make them smile or wonder, in any case, the main task here is to enter the emotional area of the target audience. Again. Experts recommend mentioning the word “video” in the subject line, keep this subject line sweet and short, and remember about viral qualities necessary for success in this domain. Apart from it, do not make mysterious assumptions or vague suggestion: the call to action should be impeccably clear. Nevertheless, sending an excellent video with an attractive visual basic element is not enough. We recommend placing this video as a central element within a bigger context. Remember: you do not want the text to be too long and your message – too redundant. Just put some highlights and outline core points of what it’s all about. Concerning the impeccably clear call to action, emails from Jobs for Editors tend to have it: No Hints to Spam: Natural and Effective Spam is the worst threat to your business in terms of digital marketing one could have ever imagined. First of all, it is necessary to avoid all the spam words that can be recognized as spam. It is strongly recommended to steer clear of conventional phrases marking it is a matter of business offer sent to numerous receivers. Spam is one thing when it is recognized by the system and quite another one when a receiver marks it as one. Therefore, do everything possible in order to gain and sustain the loyalty of the target audience. A visual aspect is also important in the given context. To be more precise, it is recommended to pick a particular color and font for your brand so as to make it recognizable and distinguish it from the pile of other emails aiming to conquer attention of the target audience: A piece of alarming statistics: an average person tends to receive approximately 88 e-mails per day. Impressive, right? Remember that branding your e-mails is like branding your products or services: it may look like a small aspect right now, but it will repay you in the long run significantly. Make sure that both chosen font and color are relevant to your mission, vision, positioning and values. It is important in the world of business to make a holistic impression. Words triggering spam status to be avoided include “buy,” “order,” “order status,” “scores,” “stakes,” “additional income,” “beneficiary,” “be your own boss,” “cash,” “work at home,” “make $ while you sleep,” “cheap,” “credit,” “insurance,” “price,” “profits,” etc Infographics as It Is in Email Marketing A call to action is your major weapon for email marketers. You may already know that. What you might not know is that a traditional point for placing your call to action, namely, the end of the letter, is often a major reason of e-mail’s failure, especially when there are two or more sections in the letter. An optimal solution for this dilemma is to have a call to action for each section. One more thing about emails with several sections: you need to mark them appropriately and vividly. It does not mean that you should use multiple colors, fonts or images – no way, that is a definite taboo. A smart way to mark different sections for reader’s convenience is to use constructive icons. Requirements to those icons: they should reflect the theme of the section, have a consistent style, and be smartly structured. Black and white colors are a classic solution provided you are in a serious business niche or do not want to mess with multicolored content. Nevertheless, classic is not always a go. Try using an unconventional layout since this will both distinguish your email from others and at the same time will increase chances to draw the attention of a receiver to the headlines of sections. In such a way, there will be more chances to interest him or her and engage. Finally, a template is a smart decision in terms of infographics. Approximately 80% of the receivers tend to only skim the letter, not read it thoroughly. Hence, an infographic can become your advantage for catching their attention at first and sustaining the interest further on. Here is an example of a smart infographic:   We wish you good luck in battles located in the area of digital marketing. Be smart, be concise, and be consistent!


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How You Can Use AI to Boost Your Email Marketing Strategy (And 3 Brands That Did It Right)

How You Can Use AI to Boost Your Email Marketing Strategy (And 3 Brands That Did It Right)

Practical Marketer • November 9, 2018

While modern digital marketers have advanced techniques such search engine optimization and pay-per-click advertising at their disposal for driving consumer interest, an old staple such as email marketing is managing to maintain its relevance. Financially speaking, email marketing probably still has the best return on investment compared to other digital marketing methods, which is why businesses of all sizes are still using it to great effect. And if you wish to take email marketing a step further, you can supplement your campaigns with artificial intelligence (AI) systems. AI is capable of analyzing vast amounts of data with speed and accuracy unmatched by human data analysts. The result of such an analysis is patterns and trends that would otherwise be impossible to detect, and which can be used to improve the effectiveness of email marketing campaigns. By utilizing the power of AI, digital marketers can ensure that their emails will reach the right audience at the right time, with the right kind of message. To find out more about how email marketing has benefited from the introduction of AI, take a look at our guide in the post below. Auto-Generated Subject Lines The average consumer can receive up to a hundred emails per day. The majority of what is received gets classified as spam, but even if your marketing email manages to evade the filters, the odds that the consumer will end up opening it are slim at best. With an AI at your side, you can improve your chances by a significant margin. For instance, an AI could predict how likely it is that a prospect will open an email based on the subject line used, and it can even offer suggestions on which lines would work best. AIs can also help ensure that your subject lines are brand-compliant, a process that can otherwise take weeks to finish. Copy with Relevant Keywords If your targets end up opening your email, you are already halfway there to converting them. However, the other half of the journey is much more difficult to complete. This is where your copy comes into play. A good email copy has to engage the lead enough to take a CTA which will turn them into a customer. The secret to creating engagement is providing value to the potential customer. Finding out what each customer wants is not an easy task, but it can be streamlined through the use of AI. Such AIs can analyze the social media and web activity unique to each lead, and give recommendations regarding which keywords to use for maximum conversion potential. More Actionable CTAs The CTA is the final piece of the email marketing puzzle. Without an effective CTA, the lead will have no clue on how to proceed to become your customer, an outcome you want to avoid at all costs. The secret to making a good CTA is to provide an offer your leads wouldn’t want to pass up. Creating such an offer is easier said than done, but again, the AIs can help. An AI armed with sufficient data could determine the price points and products which are likely to entice a given consumer. As you keep feeding more data to the AI, it will become better at predicting which offer has the best conversion potential. Efficient Segmentation And Targeting Creating highly targeted emails is an effective conversion strategy, but sometimes you can’t afford this level of customization. What you can do in such situations is divide up your audience into segments, to retain some level of customization, while being able to target multiple prospects at once. Your audience can be segmented according to demographic, geographic, psychographic, or other kinds of criteria. This is a time-consuming process for humans and one that is prone mistakes, which is why email marketers began using AI for more streamlined audience segmentation. An AI can easily screen your customers to find the relevant data, and then use it to categorize them into clear groups, saving you time and resources better spent elsewhere. Scheduling Sending Times The times at which you send your emails is as important as their content. If you keep sending emails at inopportune moments, your prospects, leads, and even existing customers will lose patience and unsubscribe, which is an outcome you must avoid at all costs. Finding out the perfect time for sending an email is a time-consuming process because there are many factors at play, including the time zone they reside in, their daily schedule, their online habits, etc. Fortunately, AI systems are perfectly suited for collating factors of this sort into a single, coherent picture. An AI can pinpoint exactly the exact time when a subscriber is likely to open, as well as read an email, and it can do this for each and every person on your mailing list. This makes creating mailing schedules by hand a thing of the past. Streamlined Customer Lifecycle Marketing An email marketing campaign involves more than just sending batches of emails – it is a process of nurturing a consumer from lead to customer, and beyond. Along this journey, the target will take actions that are in line with your business goals, such as clicking on CTAs, visiting your website, or purchasing your items, but also those that are detrimental to your bottom line, such as unsubscribing to your email newsletter, abandoning their shopping cart, or stopping to follow your brand on social media. To get the most out of your email marketing campaign, you have to study customer behavior and send highly contextual emails throughout the customer lifecycle. With their ability to analyze large quantities of data in record speed, AIs is perfectly suited for determining when is the best moment to send out a particular kind of email, to a particular kind of customer. Use Cases of AI in Email Marketing So far we have been talking about the theory behind AI-powered email marketing, but that is not all there is to it. Many digital marketing companies are already using AI to power a wide variety of digital marketing campaigns, including email marketing. Now we can move on to specific examples of brands using these methods to improve the outcomes of their campaigns. Teleflora Valentine’s Day is one of the busiest holidays for online flower delivery services such as Teleflora. This company tends to send more than a billion email offers per year. And in order to make heads or tails of the mountains of data they gather on their customers, they use Bluecore, an AI-powered tool that matches customer data to products. They also use Custora, another AI customer analytics tool, which can create automated flags for delivering customized messages to customers at every point in the buyer’s journey. By using AI in email marketing, Teleflora was able to accurately match customers to products they were most likely to be interested in, and the company saw an increase of 50% in orders compared to previous years. Virgin Holidays Virgin Holidays is one of the bigger players in the field of vacation planning in the United Kingdom, with more than a hundred million holiday packages sold each year. However, when it comes to finding the right subject line for their email marketing campaigns, Virgin Holidays was struggling to find an approach that yielded the results they were looking for. They eventually chose to use Phrasee, an AI-powered language generation tool. Instead of spending weeks waiting for writers to come up with the appropriate subjects lines, and having them tested, Virgin Holidays simply forwarded their brand guidelines to Phrasee. Once the AI took over the process, the subject lines were both generated and tested automatically. And the results? A 2% increase in sales, which amounted to more than a million pounds. SecretEscapes SecretEscapes, another UK-based travel company, has an audience of more than 32 million subscribers in 23 different countries. The company makes about 70% of its sales from email marketing, and it usually sends subscribers two emails per day. However, SecretEscapes was having trouble finding an eCommerce solution that could keep up with the influx of data generated by subscribers with widely different backgrounds. That is until they found JetLore, an AI prediction system that can analyze customer data for the purpose of ranking each customer according to their interests, and then send relevant product and service suggestions based on those interests. The result of using JetLore was an increase in open rates, as well as higher revenue from an increased number of sales. Wrapping Up AI makes email marketing much simpler by allowing marketers to add value to the emails that go beyond just discounts and first-name personalization. This technology lets brands sustain the modern customer by translating the collected data into relevant, unique, and timely content for each individual customer. If you haven’t incorporated AI into your email marketing strategy yet, now is the right time to begin doing so for better in-the-moment personalization– and, ultimately, sales.


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Free Holiday Email Templates

Free Holiday Email Templates

Practical Marketer • November 7, 2018

The season to be jolly is right around the corner! That’s right! Holiday cups are back at Starbucks, Christmas music is already playing in every store you walk into. Decorations are right around the corner. It always feels too early to start celebrating the holidays, but it’s never too early to plan your holiday email marketing. After all, email marketing accounts for 20 percent of holiday sales, according to Mailcharts. Holiday Email Templates Who doesn’t enjoy spreading some holiday cheer? Benchmark Email helps you get your email marketing in the holiday spirit with dozens of festive holiday email templates. Here are some things to keep in mind when using a holiday email template: Stay true to your branding. Don’t make your logo a color your subscribers have never seen it before, just to match the holiday motif. Same goes for buttons and other colors that are consistent across your email campaigns. Dress it up for the holidays, but don’t become something unrecognizable to your subscribers. Keep it simple. Don’t overdo it. You don’t want to be the house on the block with lights covering every square inch of the exterior and lawn with lights. You can’t look at that house without sunglasses. Don’t limit it to the template. Extend the holiday cheer to your subject line as well. That way it won’t be a surprise when your subscribers open your holiday email. Don’t just promote your sales. Promote your products too. A common mistake many businesses make is to only inform their subscribers of their promotions. That assumes they know everything you offer. Be sure to highlight your products too. The promo and the product together are the knockout combo you want. Templates To Automate Aside from the great holiday email templates available to you, we’ve also created strategy templates to let you automate your holiday email marketing. You can send a promotion and follow-up with your subscribers based on if they opened the email, clicked a link or visited a specific page on your website. Don’t wait for 2018 to take your email marketing to the next level. Get a head start on your New Year’s resolution and close out 2017 strong. We also put together some tips and ideas for your Christmas and Chanukah marketing campaigns to be automated. Holiday Email Marketing Tips Now that you know how to pick the right template and what to do with it, let’s look at some strategies and suggestions for your holiday email marketing campaigns. Make A Plan Everything will go smoother for your holiday email marketing if you start with a good plan. Holiday emails campaigns sent in the first half of November tend to get the best open rates, according to GoDaddy. The first step in creating a holiday email marketing plan is to know which holidays you should be creating campaigns for. These are the big ones: Thanksgiving, November 22 Black Friday, November 23 Small Business Saturday, November 24 Cyber Monday, November 26 Giving Tuesday, November 27 Hanukkah, December 2-10 Christmas, December 25 Figure out which of those holidays make sense for your business. Don’t contort to uncomfortable, Stretch Armstrong-esque lengths to make all of these holidays work for your brand. You may also not have the time or resources to do campaigns for all of them. Be reasonable and focus on the ones that will work best for your goals. What emails should you be sending for any (or all) of these holidays? A sequence of three emails is your best bet for successful holiday email marketing: First, you should send an email to announce your holiday promotion. You can send this up to two weeks prior to your sale. Next, you’ll want to send a reminder for your holiday promotion. If you sent the first one two weeks out, the follow-up email should go out a week later (one week before your sale). Lastly, you should send an email the day off the promotion. This one should really create some urgency and get your subscribers to act now. Segment Your List(s) Relevance is key with any emails you send, but especially so with your holiday email marketing. Most inboxes are even more crowded during the holiday season making it all the more important to stand out. Email list segmentation or targeted emailing are your best bets for sending targeted, relevant content to your subscribers. You can use purchase history, click history, demographic or location data to sort your list in order to send the best possible content to each subscriber. Holiday Email Marketing Content Ideas Giving gifts to our loved ones can be difficult. We want to give them something that will feel personal and picked out just for them. But where to start? Many businesses create gift guides to help their subscribers choose the right gift for everyone on their list. One way to create a gift guide is to sort it by price. Here’s a holiday email campaign from Bed, Bath & Beyond that sorts their campaign into sections by cost. It makes it easy to find the right item for everything from office holiday parties to something for your loved ones. Another way to organize your gift guide is by who the gift is for. It can be gifts for him or her, your kids, parents, etc. If you sell products for kids big and small, you can even create a gift guide sorted by age groups, from newborns to those of us with an inner child that still burns strong. This holiday email from Target shows how you can make it easy to find gifts for all your nieces, nephews, sons and daughters. Outside of gift guides, there are plenty of other holiday sales you can use email marketing to promote. Some companies offer a special gift to the first group of customers through the door in the morning. For some businesses, this results in customers camping out to receive the free giveaway! What better social media buzz than a line of anxious customers braving the elements to come to your store. This Black Friday from Chan Luu executes this strategy well: Other than giving customers a percentage off their total, you can also offer free shipping for your online shoppers. That’s what J Crew did with a recent Cyber Monday campaign: J Crew also creates a sense of urgency by telling their subscribers that free shipping deal is for that day only. One additional way to boost your holiday email marketing efforts is to include a charitable component with your promotions. If all of the proceeds from certain items or total sales are donated to charity, it increases the likelihood that a subscriber will make a purchase. PayPal itself wanted to inspire everyone to donate to charities during the holiday season. They announced that PayPal would add 1% to any donation made to a charity during the month of December. In 2017, more than $8.5 billion was donated through PayPal, in part due to this holiday promotion. Share Your Tips Have you run a successful holiday email marketing campaign in the past? Or maybe a favorite one you’ve received? Share your tips in the comments. We love to hear them!


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How to Write Welcome Emails That Turn Subscribers into Leads

How to Write Welcome Emails That Turn Subscribers into Leads

Practical Marketer • November 1, 2018

You never get a second chance to make a first impression, right? Especially today, in the world of online business and communication, when a short attention span and content shock run the shots, and where tons of emails from dozens of brands attack users\' inboxes in the hope of loyalty and sales. But there\'s a catch: We spend hours and budget on planning and implementing stellar email marketing campaigns, test them, optimize them to align with consumer interests and needs... just to find out that most people don\'t want to see our marketing emails at all. In fact, only one-fifth of users open newsletters and business emails, which makes us lose around 80% of our target customers. Oops! The good news is, we can change that. Given that 72% of people still prefer communicating with brands via email, we marketers have a powerful weapon to turn subscribers into leads and make them look forward to our next newsletters: A welcome email. What Makes Welcome Emails So Powerful As you probably know, 3 out of 4 users expect to see a welcome email after subscribing. That explains the following — and quite encouraging for email marketers — stats from Soundest: It’s like dating online. Attracted by your profile and photo (read: your website, blog, or landing page), people express interest by \"poking\" (read: subscribing) you and waiting for you to meet their expectations. Now it’s your turn to take a step: write and send a welcome email that will \"wow\" them with your brand personality so they will look forward to your next letter, open and click on it, and therefore turn into your friends (read: loyal customers). A welcome email is your chance to: Make a first impression Introduce your brand Set clear expectations and the tone of your relationship with followers Get to know them better Stand out from competitors Motivate the target audience to become your loyal subscribers and, anytime soon, customers Crafted by expert marketing writers, welcome emails meet users\' expectations, guide subscribers, and engage them in communication to see and heighten their interest in the brand as well as learn their preferences. All this allows your business to move through a sales funnel successfully. To make welcome emails work, you need to engage your inner creative genius but yet follow some rules of web writing. Here are several techniques to try: What to Write in Welcome Emails As well as any other marketing instrument, a welcome email must live up to its task. What to write there? Here go options: Confirm the subscription and thank a person for choosing your brand. Tell how they can manage their email notifications. Give them a present for the subscription. Set expectations: share the information on what types of content they will get from your newsletters and how often you are going to send them. Ask subscribers to whitelist you. Introduce your brand and website. Introduce the sender of your newsletters, if you have one. Reveal your competitive advantage. Share some works and clients\' feedback. Answer all possible objections they might have. Invite them to follow your brand on social media. Bring them into the dialogue. (Ask to tell about themselves; therefore, you\'ll learn more about subscribers and understand what content they would like to get from you.) Case in point: The welcome email from Michaels includes several elements at once: it thanks subscribers, sets expectations, invites them to set preferences, and gives a present (discount) for building loyalty and better engagement. Here’s the full version. That from Peel asks to follow their brand on social media, sharing some user-generated content. It\'s a great way to build awareness and trust, making new subscribers feel their affiliation with the brand. See the full version here. And this one from Strava introduces the brand and tells how they can help a user, inviting to manage email notifications. The full version is here. It\'s all well and fine, but are there any particular language and design tricks to craft killer welcome emails? Yes! How to Write Welcome Emails Given that a great welcome email goes beyond the \"thanks for being with us\" stuff, your task here is to make subscribers feel excited about joining you. So, write a sincere, heart-warming, and personal email that will build a positive impression of your brand and tell people what\'s in there for them. How to do that? 1. Craft a subject line Welcome emails have the highest open rate among others. To increase it even more, nail subject lines accordingly. First, answer two questions: What\'s the goal of your welcome email? What action should subscribers take after reading it? Depending on these two factors, a subject line of your welcome email may differ but yet be concise, intriguing, inviting, and actionable. Tricks to use: Personalization. (Add a recipient\'s name to the subject line.) \"A question inside\" trick. (Add this phrase to the subject line, if relevant.) A surplus value. (Mention what\'s in there for subscribers: a gift, a discount, a bonus, etc.) Add emojis, if relevant to your brand voice and tone, but don\'t overplay. Emojis make a subject line more personal and human. Avoid spam words, preventing your emails from coming to users\' inboxes. 2. Make it short Your welcome email should be short and sweet. Consider 50-150 words, craft them into a catchy text with the most significant information at the beginning, and make sure it doesn\'t sound pushy. It\'s about welcoming, not selling. By way of example, here goes a short but clear and informative welcome email from Cult Beauty: Hint: Use active verbs only! Also, avoid colloquial expressions and other email etiquette mistakes. 3. Use power words Each word of your email matters. It triggers emotions, inspires readers, motivates them to follow you. Some words engage us, others — drive us nuts! Use that linguistic power for your marketing benefit, and write the right words in emails. Some rules of web writing to remember here: Stick to words everybody knows; avoid long words and sentences. Get straight to the point. Tell them what they get; don\'t tell about yourself. In other words, answer the \"So what?\" question. Consider your brand voice and tone. Read the text of your email aloud before sending. Make sure it has a rhythm; edit accordingly. The most effective words to write in emails are: you/your, now, because, new, thank you, guarantee, free, P.S., and limited. Also, don’t forget about a recipient’s name. Freedom seems to know that: Tip: Send emails from an actual person behind your brand rather than the brand itself. It builds trust, makes an email sound more human, and increases the open rate. 4. Format it like a boss Both plain text and HTML formats are okay as long as they work with your audience: the former looks more natural like it\'s a friend who sends this email, and the latter is more colorful and therefore catchier. Thanks to many email templates available, most marketers prefer crafting messages with colorful elements to make them visually appealing and help subscribers understand their brands better. Images and colors trigger emotions, help to process and remember the information faster, and build an impression of your brand. Did you ever wonder why so many brands had blue in their logos and email design? It\'s basic color psychology: blue is about trust, efficiency, and integrity; isn\'t that what we want to communicate with a welcome email? Like guys from Weebly do: See the full version on Pinterest. Sure enough, it doesn\'t mean you need to give up everything and change your brand\'s identity so it would have a blue color in it. Just think of incorporating some shades of blue into the color scheme of your welcome email to give it a little boost. 5. Add a stellar CTA Your welcome email won\'t work if it\'s a mere \"thank you.\" It stands to reason you need to add a CTA, but are you sure you use the right one? First and foremost, follow the rule: one email = one CTA. Make it obvious what you want subscribers to do. Second, make it concise and easy to find. And third, make it a button rather than a link, even if using a plain text style for your welcome email. Or, at least make that link of a different color. You\'ve got the idea: a CTA should draw the eye. 5 Secrets to Welcome Emails Optimization To get the most out of welcome emails, work on their optimization. First and foremost, send them as soon as possible to confirm subscription and let people know you are with them. When giving you their email address, new subscribers are waiting for the feedback to take further actions. So, grab the moment. Tip: Send the first welcome email within 5 minutes after subscription. People hate waiting too long. If you have a welcome email series, send the second letter in a day, and the third one — 2-3 days later. Also, use your brand identity in a welcome email. Choosing an email template design, consider colors and shifts that would help a user to visually identify your message with a website where he left an email address a few minutes ago. Monitor your subscribers\' actions and respond accordingly. Consider segmentation to understand who opens your welcome emails and re-send them to those who don\'t but with a different subject line. Also, it\'s worth trying to send a follow-up to such subscribers: chances are, your welcome email went to spam or failed to display right in a user\'s inbox. Known as reactivation newsletters, they are often used by marketers. Here\'s one from Buzzfeed, for example: Read the full version here. Just craft a text, relevant to your new subscribers, and make them know your brand is here for them. Optimize a subject line of your welcome email, either. It stands to reason that it\'s aimed at thanking and welcoming a new subscriber to your community, but some options are still available to encourage clicking:   Welcome to Benchmark! What\'s next? Thanks for joining us! Here\'s your 10% discount. Welcome to the Benchmark family! Donuts inside.   To avoid mug hunters using fake email addresses to subscribe and get discounts, consider a welcome email series where the first letter asks a person to confirm his email, and the second one comes with donuts to confirmed emails only. Checklist Long story short, here\'s your checklist to writing stellar welcome emails that will engage subscribers, build their loyalty to your brand, and turn them into leads: A familiar sender. It may be a particular person or a brand name, but a user needs to understand from whom the email comes. Appealing but relevant subject line and preheader. (Yes avoiding a preheader is among most common email marketing mistakes!) Well-timed content: greetings, thanks for registration, introducing a brand, etc. Clearly mentioned benefits for subscribers. Shaping the right expectations. Donuts for subscribers: promo codes, bonuses, discounts. Call to action. Social media subscription buttons. A link or a button, allowing users to unsubscribe from your newsletters. Sending a welcome email series, make sure it\'s consistent and meaningful. As far as 74% of new subscribers wait for your welcome emails, it\'s a window of opportunity to work with the audience for the sake of business. For this very reason, their writing and optimization require time and thorough preparation. But the positive result won\'t take long in coming! Do you send welcome emails to new subscribers? What tricks would you recommend to peers on welcome emails optimization?


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Marketers Share Why Benchmark is the One

Marketers Share Why Benchmark is the One

Beyond • October 30, 2018

We appreciate the marketers who use Benchmark Email for many reasons. Helping businesses grow is an honor we do not take lightly. That sometimes business owners and marketers take the time to sing our praises and let us know how they\'re thriving with email marketing swells our hearts with joy. We\'ve said it before and we\'ll say it a million more times: thank you for choosing Benchmark Email. Speaking of picking us... :) Here is why some of our favorite businesses in the Philippines chose Benchmark Email: Mansmith & Fielders Customer Support is Superb. Benchmark has a local team that we can depend on for any of our concerns. Though Benchmark has 24/7 chat and email support, having local representatives that we can talk to and serves as our account manager is what we love most. We are very happy that they always join our quarterly planning sessions. Who would do that extended support? Functional Features.  The first thing that you will look for any tool is its features, right? The good thing is it has useful features that you can use for your email marketing. We are very happy to see the analytics in the email reports which helps our marketing team improve our contents. Easy, and fun to use. Of course, we don\'t want to have a boring job and imagine making hundreds, or thousands of emails, we all get bored with that. With this platform making templates is easier. There comes the time that your brain can\'t function well, but don\'t worry because we got you on that. Benchmark has their ready-made templates for all occasions. You can do everything to make your email to look more interesting than before. Flexible Payment Terms. As for the pricing, for us, it’s no brainer that it\'s the least we think of because we are getting way more than what we are paying for. When it comes to email marketing, we can proudly say that Benchmark is like our soul mate, our perfect partner for our business. Benchmark indeed delivers its promise, which is to connect with our customers regularly. We could come up with a longer list on what we love about Benchmark, but we would rather encourage you to experience it yourselves. Mae Naval - Marketing Manager One of the most important tasks in a business is finding and dealing with increasing customers. This is just one task that I am talking about. There\'s a lot more so you need to plan carefully and manage your time effectively. And most marketers technique is to use email marketing software. Email marketing will be an easy task if you know the ins and outs of the tool or software that you are using and for me, that will be Benchmark. Yes, BENCHMARK. I love the mission of Benchmark which focuses on customer engagement. If you own a business, this should be your priority because, without this, your business will not have any potential to grow and move forward. Let me tell you three reasons why I like Benchmark. 1.) Easy Navigation. Benchmark provides a clear analytics interface.  Admit it! Not everyone is tech savvy and has mastered everything that goes on on the internet. You need something that you can easily understand and navigate. 2.) Well-designed templates. If you are looking to attract your prospective clients, you should be able to deliver your message in a professional way. Templates help us to make that easier and since it is well-designed, it turns out to be effective especially for sending newsletters. 3.) Support. Who doesn\'t like a knowledgeable and responsive customer service? At one point, there will still be questions that will pop out of your mind and you need somebody who can answer you. That is what you will get with Benchmark. In addition to that, having someone that recognizes and answers your reviews about their service is also a good thing about Benchmark. And the biggest advantage Benchmark has in the Philippines is that they are the only US-based email software who has a local presence. Having a local expert in email marketing is way so helpful and they even conduct a free weekly workshop. How cool is that? Another one reason why I like Benchmark is they\'re free (another free, huh!) to create your account and gather up to 2000 subscribers. Who doesn\'t love free stuff? I mentioned that I will tell you only three reasons to like Benchmark but I guess there’s so much more because their local representatives are very forthcoming in educating marketers. And very patient for beginners. They really walk you through each step of the way to becoming a pro. Cathy Sipoy - NPS Realty Most, if not all businesses, use email marketing in one form or another nowadays. It is making yourself aware that \"hey, I am here, and I am willing to do business with you\". The potential in email marketing is so huge since the email itself is already a publicity. As they say, negative publicity is still publicity. There will be some who will be encouraged to read a part or your whole email and the primary goal of email marketing is to create awareness. A lot of companies nowadays get the help of marketing firms to ensure this way of advertisement is tapped and maximized. Benchmark, an email tool can help businesses in a lot of ways from enhancing repeat sales, promotional emails, customer engagement and increasing your subscription base. Don\'t get me wrong, these features are also available with other providers, so what sets Benchmark apart? Not all businesses, especially start-ups, are willing to spend an additional amount for something that is very hard to measure until they get to test the waters. That is one risk in email marketing, the results are difficult to quantify especially for first-timers. This is where Benchmark helps your business grow. They offer a free plan for a maximum of 2,000 subscribers per month, yes, you read that right first-timer, two thousand emails without leaving a single penny on the table. Challenge with free plans though are, it is very limited, so what do you get with Benchmark’s $0.00 subscription? Not much actually. You will just get access to their email editor (insanely simple and easy to use as they say); signup forms; drip campaigns; RSS email campaigns; Email Delivery Management; Google Analytics Tracking; List Management and Segments; and, List Hygiene. I do not think you will get that elsewhere. Let me share why the features of Benchmark’s free plan is very useful from start-ups to mid-size businesses. For new businesses, hiring an expert to do email marketing and design will prove costly. Just knowing that anyone with basic computer skills can do it using Benchmark’s tools, is a sigh of relief while you’re busy making your mark in the business world. That is aside from the fact that the email templates don’t need tinkering even if it is seen thru a desktop, laptop or other mobile devices. One of the many great features is the drag and drop email designer. Who says you need expertise in coding to create an email design? With this feature you will be able to customize your email newsletter as easy as 1 2 3. On top of that, it comes with a photo editor, so you don’t have to purchase expensive software or hire a professional to do it for you. If you’re too busy to create your own email designs, you can always use Benchmark’s email templates which comes in different styles and formats to suit your business needs. If you are knowledgeable in HTML, the free plan also has a Code Editor. You can build your own email template or edit an existing one with the help of this. So much for just one system, right? You can integrate Benchmark with your CRM, CMS, Email accounts, social media and other customer-sourcing channels. Integrating Benchmark with other apps and systems will help maximize your email marketing campaign and boost audience engagement. You can create surveys and polls in the free plan. This will enable you to gather insights from your customers which will help in your product research and development. It also gives you the chance to retain customers who voiced out their frustration with your products and services. That is customer service 101! Signup forms is another feature from the free plan as it enables you to embed forms or pop-ups for customers to fill from your website to your Facebook page. You can save images and videos too! Benchmark enables you to store your files which makes it easy for you to access and use it anytime. Very convenient, right? One of the most important features you get is their built-in analytics tracking. You will be able to get the success rate of your email campaigns. Benchmark provide reports that will help you recognize which of your campaign works and which doesn’t. This also helps you identify areas and campaigns that need improvement. These are just a few of the features you get from it. There are a lot more from it that will definitely help your business thrive. Benchmark is one of the best email marketing platforms for me as it is a tailor-fit for my business needs; cost-effective; helps me make the most out of my email marketing campaign and absolutely user-friendly. Deljane Querijero - Freelance Marketer Benchmark, one of the slickest-looking email marketing platform with very user-friendly features,  is hitting all the industry benchmarks and more. Benchmark is an automation pro. It allows you to send automated emails according to “triggers” set by the user. Follow-ups are customized based on engagement so you never lose that “human touch.” Their email designer is one of the most user-friendly and intuitive email editors ever. It’s all drag and drop, coupled with some live editing. Let’s not forget that your email will always be optimized, regardless of what device the user is viewing it in. They make good on their promise to dress your emails for success! Benchmarks can be your CRM so you don’t have to purchase a separate CRM. They make growing and nurturing your audience and leads easy with their list building, custom sign-up forms and list management tool. They also add the ability to run beautifully composed polls and surveys, so you don’t have to invest in a separate survey tool. Analytics ensure that you, as a marketing professional, always makes informed decisions. It takes out the guesswork and having to rely on gut feel. Benchmark offers AB Testing, an Inbox Checker and Reporting features to track your campaign’s progress in real time. Benchmark can be integrated with more than 300 apps! Migrating can be a pain when you switch platforms but Benchmark makes it easy for you. Finally, let’s talk about pricing. First, the free plan offers 50% of what the paid plan does. 50%?! I know right! The last time I saw a free plan that offered that much features was ...never? Second, the price range for the paid plan from $14/mo to $28/mo. Those are prices that definitely play nice with freelancers, sole entrepreneurs and small business owners. Benchmark is easily one of the best email marketing platforms in the market today. It’s user-friendly, offers a host of features in its free plan and has a very nice looking interface. Email marketing, when done right, can renew your faith in modern marketing. And in case you have no idea how to do it the right way, let me give you a great tip - let Benchmark show you how. The Philippine Tour Operators Association (PHILTOA) The Philippine Tour Operators Association (PHILTOA), Inc. is a non-stock and non-profit organization of tour operators and allied members who actively involved in the advocacy of responsible tourism. PHILTOA was founded on 12 June 1986 and with almost 400 members which includes travel agencies, hotels, resorts, transportation companies, handicraft stores, and other tourism-oriented establishments and associations. PHILTOA is the largest organization accredited enterprise by the Department of Tourism (DOT) and they are the organizer of the annual Philippine Travel Mart (PTM), the biggest and longest-running travel trade exhibition in the Philippines. PTM aims to get more Filipinos to engage in local tourism by promoting ways to enjoy the beautiful, scenic, and exciting Philippines. PHILTOA also provides all their members educational workshops and events through their 4P Seminar program. PHILTOA: Partnering for Professionalism and Progress In cooperation with Benchmark Email, one of the partners of PHILTOA, the members are entitled with a series of workshops on how to effectively engage with their customers. The workshop covers the following: The Complete Guide To Email Marketing For Customer Engagement? How To Build and Grow Your Database? How To Create An Email Marketing Plan? As a prime example, PHILTOA sends a monthly newsletter campaign to their members to disseminate circulars and important announcements. PHILTOA likewise post archive newsletters sent through Benchmark in their website so that members can easily access. As delightedly shared by Mr. Ryan Meimban, the Marketing Head of PHILTOA, “using Benchmark has been beneficial for our organization as it serves as a bridge in tracking that all our members have received and read our circulars and announcements. It may sound funny but sometimes, our members claim that they did not receive anything from us but we can easily track it through the report in our Benchmark account. Most of our members take a traditional approach in reaching their customers, they just want to send their promo packages through regular email and no tracking. That’s why whenever they attend our quarterly workshops, it’s always a new learning for them.  As such, Benchmark is indeed a very important part of our organization. We are very thankful that they have an office and representatives here in the Philippines which assist not just us but also to all our members who use Benchmark.”


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5 Customer Retention Emails You Should Be Sending

5 Customer Retention Emails You Should Be Sending

Practical Marketer • October 29, 2018

For eCommerce business owners, email marketing is one of the best ways to stay in touch with your customers. Having a strong customer retention strategy is crucial for boosting conversions and revenue. Through email marketing automation and the delivery of consistent (and valuable) email marketing campaigns, you can keep customers coming back to your site for years to come. In fact, research shows that the probability of selling to an existing customer is 60-70%, as opposed to the 5-20% of selling to a new one. As a result, 80% of businesses rely on email marketing for customer retention, with 56% considering it the most effective method for doing so. With this in mind, you’ll want to curate a formulaic and intriguing email marketing campaign that will keep your clientele engaged. There are five specific kinds of emails you must include in your email marketing strategy for ultimate retention. #1) Welcome Email Set up a welcome series for new subscribers/shoppers. A friendly introduction will go a long way, and a welcome email provides you with an opportunity to engage with them in numerous ways. You can ask them to specify their product preferences so that you can send them email suggestions on what to buy. You might also include a first-time buyer discount. Welcome emails are also a great way to invite shoppers to follow your social media accounts. If possible, even consider including a live social feed in the email to entice them. If properly composed, welcome emails can elicit a significant boost in revenue. Experian found that welcome emails generate three times more transactions and revenue than regular promotional emails. #2) Abandoned Cart Cart abandonment in the e-commerce world is all too common, which is why setting up an automated abandoned cart email flow can be your saving grace. Abandoned cart emails can easily be set up through email marketing automation platforms and e-commerce software, such as Shopify. The real key, however, is how to make these emails appealing. The first thing to note is the importance of timing. Business Insider found that the quicker you send an abandoned cart email, the better. Sending one within three hours delivers the best results, including a 40% open rate and a 20% click-through rate. If a shopper does not respond to the first reminder email, consider sending a follow-up. Secondly, you’ll want to compose an intriguing subject line. Consider something along the lines of: “Don’t let someone else snatch up your items!” “Hurry! Your cart is about to expire.” Indicating a sense of urgency when sending the final abandonment reminder email will increase the chances of a conversion. #3) Thank You Email Make sure to thank your customers. For everything. For purchasing, leaving a review, being a loyal shopper. Simply saying thank you will show that you keep track of their patronage – and recognize that they chose your site. In this email, you don’t need to sell or market anything – although it may behoove you to offer a thank you discount. The best thing about thank you emails is that they generate double the open rate of one-off standard marketing emails, and take half the amount of time to create. #4) Personalized Promo Email While it can be effective to offer a mass promotion, the key to customer retention is offering personalized promotions to your loyal customers. These include, but are not limited to: return customer discounts, birthday discounts, and frequent buyers discounts. Not only are you offering shoppers a monetary incentive, but you’re personalizing the kind of discount/messaging based on a specific milestone. Another effective promo tactic is the anniversary email. Reward customers that have been subscribed to your newsletter for a year (or more) with a small discount on the date of their subscription anniversary. Personalization is the future of email marketing, with personalized emails delivering 6x more revenue, according to Experian. #5) Re-engagement Email Don’t let your subscribers go dormant. If you notice that there are users who have not opened/clicked through your emails in a long time, segment those users and send them a re-engagement email. Some effective subject lines for re-engaging users include: “[Name], we miss you!” “[Name], it’s been a while…” “Long time no see, [Name]!” By personalizing these email subjects with the subscriber’s name and keeping them conversational, your subscriber will be curious about what lies inside. Win back their loyalty with a special offer or even just some info about recent changes made to your site (i.e. lower prices, new stock, updated shipping incentives). Marketing Land states that 45% of re-engagement email recipients continue to read subsequent emails. Other Considerations When composing an effective email marketing strategy, is important not only to consider the content of the emails but the supporting factors. Timing, subject lines, and frequency are all additional considerations that can contribute to the success (or failure) of your open and click-through rates. Personalizing subject lines, sending emails in the morning, and sending them often are all helpful tips for higher-converting email campaigns. However, keep in mind that these can vary by industry. eCommerce business owners should engage in A/B testing to see what subject lines or times work best on their subscribers. From there, you can begin to hone and evolve your customer retention strategy – from the welcome email all the way to the re-engagement email. In turn, you should be rewarded with an increased revenue and loyal customer base.


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